Gas Operative

Salary and Working Hours

£34,774 per annum plus Operational Incentive Scheme. 41.25 hours work pattern over 7 days (including standby/callout rota). Based at Carlisle Depot.

Start date:

7th September 2026.

Step into a role that powers everyday life. Become a Gas Operative and be a part of the teams keeping communities connected to safe, reliable gas supplies. Every day, you will help ensure customers across our network have the heating and hot water they rely on, delivering a service that puts customers first.

At Northern Gas Networks (NGN), our Gas Operatives are at the heart of what we do. You will enjoy a varied, hands‑on role where no two days are the same, with full training, industry-recognised qualifications, and ongoing development opportunities to help you build a long‑term career.

This role is perfect for someone who enjoys working outdoors, solving problems, and making a real difference. You will work in all weather conditions and be part of a team that responds when customers need us most. Flexibility is important, as the role includes early mornings and evenings (with rotas provided in advance), along with a positive attitude, resilience, and a commitment to delivering excellent customer service.

A full UK manual driving licence is a requirement for this role.

• Carry out essential work on our gas network, including mains and service replacements, repairs to gas escapes, and other gas distribution activities that keep customers safe and supplied.
• Work alongside the Team Leader to complete excavation, pipe laying, jointing, connections, and repairs, helping maintain a safe and reliable network.
• Operate a range of plant and equipment, including mini excavators and pneumatic tools, following all training, safety, and maintenance requirements.
• Champion high standards of health, safety, and environmental compliance, ensuring work is completed safely and responsibly.
• Build positive relationships with colleagues, customers, and local communities through clear communication and a customer‑focused approach.
• Drive company vehicles and transport materials, equipment, and resources to support operational activities.
• Represent NGN professionally at all times, helping to deliver an excellent customer experience and a positive impact in the communities we serve.

• A self‑motivated individual who puts safety first and is committed to delivering excellent customer service.
• Willing to work a variety of shift patterns and take part in out‑of‑hours standby rotas.
• Comfortable working in a hands‑on outdoor role across a range of weather conditions.
• A team player with a positive attitude, strong communication skills, and a willingness to learn.
• Confident engaging with customers and understanding their needs to provide the best possible service.
• Reliable, dependable, and committed to maintaining high standards in everything you do.

• Salary from £34,744 per annum.
• Operational Incentive Scheme.
• 25 days of annual leave, plus recognised bank holidays and 2 additional half‑days over the Christmas period.
• Occupational sick pay available after the first 2 calendar days of statutory sick pay.
• Generous stakeholder pension scheme, doubling your contribution, up to 10%.
• Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a virtual GP service.
• Family‑friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more.

We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000 km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation.

Our values – Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy – shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities to ensure we reflect and uplift the communities we serve.