Medical Documentation Representative, Customer Service Operations

Onsite & In Office

Hours:

Monday - Friday, 8:00am Pacific Time - 4:30pm Pacific Time. What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

• Handling and processing incoming Business Reply mail for ADS
• Reviewing documents retrieved from inbound faxes to determine validity; scan documents efficiently and accurately within ADS systems
• Providing excellent customer service while communicating with provider offices and teammates
• Maintaining accurate and detailed records in company database
• Performing according to departmental SOPs for medical documentation

• HS Diploma, GED, or equivalent work experience preferred
• 1-3 years of Medical Documentation experience preferred
• Customer service or database data entry experience preferred
• Microsoft Office experience preferred

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems

$15.75/hr - $18.50/hr.

No

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (SA)
• 401k savings plan
• Access to wages before pay day with myFlex Pay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

2/20/2026
* if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status any other status protected by federal, state or local law.