Front Desk Associate

Description

Job Overview:

The Front Desk Associate is responsible for providing general and administrative and clerical office support to all Departments, greeting and assisting members, guests, and renters who visit or call the Association office, maintain Association property files, and Member I.D. Card system.

Compensation: $22-25/hour

First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities:

* Greet and provide excellent customer service to homeowners, renters, and guests at the front desk in person, by phone, or email

* Be familiar with TKPOA CC&Rs, Bylaws, ACRB, Rules, and Policies to properly answer and/or refer inquiries

* Issue Member I.D., Long Term Renter, TKB&HA, Tahoe Island Subdivision No. 4, and Day Use Amenity Cards per the Board of Directors' Member I.D. Card policy.

* Issue boat tags, parking stickers, and hang tags

* Maintain safe and clean front desk, lobby, conference room, and kitchen areas by complying with procedures, rules, and regulations

* Manage office and kitchen supplies inventory and weekly/monthly orders

* Cash register management: reconcile cash drawer daily and prepare bank deposit for Front Desk Lead.

* Credit card processing and daily submittal and reconciliation

* Receive and code ACC applications and process applicable fees

* Radio in and log requests for water quality crew during the Summer months

* Maintain Association announcement bulletin boards; post meeting schedules, agendas, and other Association news/events.

* Date, time stamp, and distribute mail; prepare Fed Ex and certified/regular mailings

* Prepare Lobby and/or Conference Room for Board, Committee, and other meetings; update Front Desk meeting calendar

* Maintain and update New Homeowner Packets

* Maintain Association Property Lot files and Architectural Control files

* Maintain and respond to assigned, and group TKPOA email account

* Process Event Request Applications

* Tally daily business for Front Desk Performance Tracking

* Maintain front office equipment (Ricoh copier, postage meter, etc.)

* Use HOA software program, TOPS, to manage homeowner information and send email blasts

* Clean office areas and pavilion as needed

* Assist other departments as needed.

* Practice and adhere to First Service Residential Global Service Standards.

* Conduct business at all times with the highest standards of personal, professional and ethical conduct.

* Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.

* May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.

* Ensure all safety precautions are followed while performing the work.

* Follow all policies and Standard Operating Procedures as instructed by Management.

* Perform any range of special projects, tasks and other related duties as assigned

Skills &

Qualifications:

* Knowledge of basic office procedures

* Microsoft Office proficiency

* Customer Service Oriented

* Excellent Verbal and Written Communication skills

* Follow-up and attention to detail

Education &

Experience:

* High school diploma or equivalent.

* 2 years customer service experience.

* Previous HOA experience is a plus but not required

Physical Requirements & Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Must be able to lift 30 lbs.

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