Medical Front Office Assistant - Full-Time

Front Office Assistant

Front Office Assistant oversees the patient experience. The role delivers Rehab United brand of service with the utmost kindness, compassion, professionalism and efficiency. The assistant supports patients and staff in North County.

• Greet and check-in patients when they arrive to the office.
• Have patient complete required forms, obtain necessary signatures, and accurately enter the patient information for registration.
• Ensure all insurance, personal, and health information is obtained and verified prior to each patient's appointment.
• Maintain daily scheduling and confirmation of patient appointments.
• Respond to a heavy volume of incoming calls for appointments and other requests.
• Collect patient co-payments, deductibles, and prior balances.
• Explain payment policy/billing procedures and financial responsibility to patients.
• Prepare and properly file patient forms.
• Balance daily monies and receipts, and ensure accuracy of fee tickets and batch summaries.
• Perform other duties as assigned by management.

• Superb customer service & communication skills
• Attention to detail, organization & prioritization
• Efficient time management, particularly in high pressure scenarios, while maintaining professionalism and composure
• Simple math skills using whole numbers, common fractions, and decimals
• Familiarity with MS Office, particularly Excel, Word, Outlook and Teams
• Ability to grasp computer systems quickly
• Ability to maintain confidentiality

• Two or more years of medical office experience - Physical Therapy Clinic or Medical Office Management are a plus

• Medical, Dental, Vision and Life/AD&D benefit options
• 401(k) Retirement Program with Company Match
• Vacation and Holiday Pay
• Sick Pay (in accordance with State and City law)
• Free Fit Societe gym membership.
• Discounts on massage therapy.

$18.00 - $21.00 Hourly