Custom Order Consultant​/Advisor - Hair Replac

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Manager of People & Culture, Senior Human Resources Professional

Custom Order Consultant/Advisor - Hair Replacement

Overview

At Jon Renau, we offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We are looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why good things really do come from Jon Renau.

Custom Order Consultant/Advisor - Hair Replacement

Overview

At Jon Renau, we offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We are looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why good things really do come from Jon Renau.

Classification

Non-Exempt

Pay Rate: $22- $25 DOE

Benefits

• Medical
• Dental
• Vision
• Life Insurance – $25,000 Plan 100% Sponsored by Company
• Long Term Disability – 100% Sponsored by the Company
• Flexible Spending Account
• PTO – 3 weeks per year
• Holiday – 6 Paid Holidays Per Year
• 401K – With Employer Match available (eligibility after 90 days)
• EAP – 100% Employer Sponsored
• Additional:
  Sponsored company events, Employee discount on all Jon Renau products.

Reports To

Product Development/ Product Manager

Summary/Objective

The Hair Replacement Custom Order Consultant's primary responsibility is to maintain the quality, efficiency and standards of our custom orders and to ensure a seamless customer experience for our clients with each individual custom order.



Roles & Responsibilities

Incoming CCO & Repairs

• Receives CCO & Repair and reviews order from AM/AS
• Contacts client if necessary, for any additional information
• Makes necessary updates and enters completed order into portal
• Responsible for all portal communication with CCO processor

Completed CCO & REPAIRS

• Creates estimates in Net Suite of receipt of weekly CCO email via CCO Processor
• Receives all completed CCO & Repairs from CCO Processor
• Notifies AM/AS of items not passing QC and or not received in shipment with a solution orientated approach.
• Deliveries completed CCO orders and repairs with estimated number to AM/AS

Client Communication

• Responds and partners with AM/AS on all Email, phone, and conference calls with clients regarding CCO & Repairs.

Reporting

• Responsible for reviewing and analyzing NS & CCO Portal reporting based on needs of the business.
• Analyze and identify was to increase CCO across all divisions
• Works with CCO department to identify European hair supply
• Identify repeat CCO base designs to review with Director of Sales Hair Replacement potential future stock items.

Supervisory Responsibility

N/A

Work Environment

Business casual

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.

Position Type/Expected Hours Of Work

Shifts are 7:30 – 4:00, 8:00 – 4:30, 8:30 – 5:00. Based on business/client needs.

Travel

Travel maybe required for client visits, seminars and training's.



Required Education And Experience

• High School Diploma or GED required
• Strong analytical and project management skills
• Beauty industry experience preferred
• Cosmetology License a PLUS
• Highly developed, demonstrated teamwork skills
• Ability to coordinate the efforts of diverse creative employees
• Demonstrated ability to see big picture and provide useful input company wide

Additional Eligibility Qualifications

• Excellent Verbal and written communication skills
• Demonstrate organizational, self-management and time management skills to manage multiple projects and deadlines

Work Authorization/Security Clearance

Must be eligible to work in the United States of America

Other Duties

Other…