LEGOLAND CA- Ride Operator PT

What you'll bring to the team

We are LEGOLAND California Resort - the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores – the opportunities here are endless!

We're now looking for a Ride Operator to join the team.

About the Role

As a Model Citizen (employee) at LEGOLAND California Resort, your purpose is to provide memorable experiences to our guests. Guests travel from all around the world to make memories with their families and our job is to help those come to life.

To deliver a consistent high level of guest service, all Model Citizens are required to embody the park’s Service Excellence Guidelines:

Smile– Make eye contact and be friendly

Interact– Say hello to anyone within 5-10 feet of you

Maintain– Maintain a welcoming demeanor. Don’t cross your arms, lean, etc.

Own– Own the situation. You are LEGOLAND; fix the problem or get help.

Thank– Thank every guest to make them feel appreciated.

Job Role:

As a Ride Operator, your role is to ensure our guests safely enjoy our attractions. The job duties and abilities are listed below:

• Learn and follow detailed ride operating procedures listed in Standard Operating Procedures manuals
• Strong verbal communication skills to instruct guests and maintain effective communication with other ride operators
• Work effectively in busy environments with high noise levels
• Work effectively under pressure in situations such as ride breakdowns or upset guests
• Maintain a high level of focus to ensure safe operation
• Comfortable speaking to guests both one-on-one and in groups using a public address system
• Check rider height and screen for other riding restrictions
• Ensure all safety policies, rules and procedures are followed at all times
• Physically check ride restraints (seat belts, lap bars, doors, etc.)
• Utilize ride controls to operate ride (send vehicles in motion, start ride cycle, stop ride cycle, lock lap bars, etc.)
• Assist guests utilizing passes, such as disability access passes
• Follow set procedures during ride break downs, including proper guest communication and carrying out ride evacuation
• Maintain basic cleanliness and order of ride queues, storage areas, and play areas

Other Requirements:

• Must be 18 years or older
• Must speak English fluently.
• Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operation.
• The earliest shifts in the Rides & Attractions department can begin as early as 8:00 AM until after closing, until approximately 9 PM.
• This position requires prolonged standing, frequent walking, bending, and the ability to work in varying indoor and outdoor conditions while maintaining alertness and physical stamina.

Benefits of Merlin Entertainments

· Excellent health care options (medical, dental, and vision that encourage preventative care).

· Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.

· Merlin Magic Pass for friends and family to enjoy the parks & attractions

· Recognition Programs and Rewards

· 401(k) program with company match

· Tuition reimbursement programs

· Numerous learning and advancement opportunities