Customer Service Representative

Description

A growing medical device company in Carlsbad is hiring a Customer Service Representative to support customer accounts, order processing, and client communication. This role is ideal for someone who enjoys helping people, solving problems, and serving as a trusted point of contact for customers. The company is looking for a professional and detail-oriented individual who can provide exceptional customer support while managing multiple priorities in a fast-paced environment.

Position Responsibilities

Customer Support & Account Management

+ Respond to customer inquiries via phone, email, and online channels

+ Process orders, returns, and account updates accurately

+ Provide shipment updates, product information, and order status communication

+ Research and resolve customer concerns in a timely manner

+ Maintain detailed notes and records within customer management systems

Administrative & Operational Support

+ Coordinate with operations, logistics, and sales teams regarding customer requests

+ Assist with documentation, reporting, and account maintenance activities

+ Support process improvements related to customer experience and service delivery

Requirements

+ 1+ year of customer service, account support, or administrative experience preferred

+ Medical device, healthcare, manufacturing, or distribution experience is a plus

+ Excellent verbal and written communication skills

+ Strong problem-solving and organizational abilities

+

Experience with CRM systems preferred

+ Microsoft Office proficiency required

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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