Customer Success Coordinator

Description

Help Clients Get the Most From Their Investment

A rapidly growing software company is seeking a Customer Success Coordinator to support client onboarding, account management, and customer retention initiatives. This role is ideal for someone who enjoys relationship building and helping customers achieve success while working in a collaborative technology environment.

The successful candidate will work closely with sales, implementation, and support teams to ensure clients receive exceptional service and ongoing support.

Key Responsibilities

Customer Relationship Management

+ Serve as a primary point of contact for assigned accounts

+ Assist clients with onboarding and implementation processes

+ Schedule and coordinate customer training sessions

+ Monitor customer satisfaction and engagement levels

+ Escalate technical issues to appropriate teams

Administrative & Project Support

+ Maintain CRM records and customer documentation

+ Track client activity and service metrics

+ Generate reports for leadership review

+ Support customer retention and account growth initiatives

Requirements

+ 2+ years of customer service, account management, or customer success experience

+

Experience with Salesforce, Hub Spot, or CRM platforms preferred

+ Strong communication and problem-solving abilities

+ Technology or SaaS industry experience preferred

+ Excellent organizational skills

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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