Credit-Collections Administrator, Temporary

We are hiring for a Temporary Credit Collections Administrator.

• Past-Due Account Collection
  • Reviews customer accounts for past due invoices and payment history.
  • Contacts customers to advise of past due amounts.
  • Negotiates payment plans with customers who cannot pay in full.
  • Calls customers whose orders have been placed on credit hold.
  • Approves and releases orders from credit hold based on customer payment history and credit limit.
  • Documents customer communications.
  • Reports status of collection efforts to manager.
• Customer Communication
  • Answers incoming customer calls.
  • Maches a minimum over 20 outgoing collection calls daily.
  • Provides information and answers customer questions regarding unpaid invoices.
  • Research on disputed invoices.
  • Process credit applications.
  • Process Dunn and Bradstreet credit reports on prospective customers.
  • Maintain entire customer data base in ERP system.
• Account Escalation
  • Refers customer accounts that cannot be resolved to supervisor.
  • Follows up with supervisor regarding payment status.
  • Works directly with outside collection agency.
• Performs all other job responsibilities as assigned.

• Ability to work well under pressure in a time sensitive, fast pace environment while responding appropriately, accurately and efficiently including monthly deadlines as assigned.
• Excellent organizational skills.
• Possess strong interpersonal and communication skills with the ability to articulate issues and solutions to both internal and external customers.
• Computer proficiency with MS Office including Word, Excel, Outlook and PowerPoint.
• Experience
  • 1 year related experience.
• Travel: 0%

The posted pay range, $18.90 to $25.20, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 25 pounds with assistance.