Customer Success Coordinator
Job in
Carlsbad, San Diego County, California, 92011, USA
Listed on 2026-07-04
Listing for:
Robert Half
Full Time
position Listed on 2026-07-04
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, HelpDesk/Support, CRM System
Job Description & How to Apply Below
Customer Success Coordinator
Help clients get the most from their investment
A rapidly growing software company is seeking a Customer Success Coordinator to support client onboarding, account management, and customer retention initiatives. This role is ideal for someone who enjoys relationship building and helping customers achieve success while working in a collaborative technology environment.
The successful candidate will work closely with sales, implementation, and support teams to ensure clients receive exceptional service and ongoing support.
Key Responsibilities
Customer Relationship Management
- Serve as a primary point of contact for assigned accounts
- Assist clients with onboarding and implementation processes
- Schedule and coordinate customer training sessions
- Monitor customer satisfaction and engagement levels
- Escalate technical issues to appropriate teams
Administrative & Project Support
- Maintain CRM records and customer documentation
- Track client activity and service metrics
- Generate reports for leadership review
- Support customer retention and account growth initiatives
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