Cross-Utilized Airport Agent | Aviation Screener - Cavern Airport

Job Details

Location:

Contour CNM - Carlsbad, NM 88220. Position type:
Full Time. Education level:
High School. Salary range: $17.25 hourly. Travel percentage:
Negligible. Shift: Any. Category:
Transportation.

• Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date).

• Eligibility begins the first day of the month following your hire date.
• The company offers a matching contribution up to 6% of your eligible compensation.
• Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.

• Accrual of up to 56 hours of paid sick leave per year.
• Unused sick leave rolls over annually until your sick bank reaches 480 hours.

• Eligible to receive vacation hours on January 1st following your hire date.
• These hours will be vested and available for use in accordance with company policies.

• NRSA (non-revenue/space available) travel privileges on Contour upon hire.
• Access to MyID Travel after 6 months of service.

• Eligible for various types of leave, including:
  • Medical Leave
  • Non-Medical Family Care Leave
  • Maternity and Paternity Leave
  • Personal Leave

The starting hourly rate for this position is $17.25. Depending on performance, you may receive a step increase of $1.00 each year based on your pay‑anniversary date until you reach $22.25. Once at the maximum pay rate, you may receive a retention bonus of up to $2,000 annually. When you work on a Contour observed holiday, you will receive holiday pay at two times your hourly rate.

The holiday policy is outlined in the employee handbook. When you work in excess of 40 hours within a pay period, you are eligible for overtime paid at 1.5 times your hourly rate.

Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, predisposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at

The Cross-Utilized Airport Agent plays a key role in delivering Contour’s commitment to exceptional customer service. This position is responsible for performing a variety of functions at local or regional airports, including ticket counter, gate, and ramp operations. Agents will be fully trained to execute tasks associated with both customer‑facing and aircraft servicing responsibilities, requiring work in both indoor and outdoor environments.

Cross‑Utilized Agents are expected to display professionalism, flexibility, and teamwork, ensuring a safe, efficient, and customer‑focused airport operation.

• Greet and assist all customers in a prompt, friendly, and courteous manner, ensuring a positive travel experience.
• Provide check‑in assistance, handle ticketing changes, re-book itineraries, and process special service requests.
• Check and accept passenger baggage, ensuring compliance with airline policies and safety regulations.
• Board and deplane flights, escort passengers to and from aircraft as needed, including assisting unaccompanied minors, pushing wheelchairs, and providing support to passengers with special needs.
• Provide accurate and timely gate information, including flight arrivals, departures, and general inquiries.
• Assist passengers with special needs, resolve customer concerns, and ensure the highest level of customer service.
• Maintain in-depth knowledge of policies and procedures related to unaccompanied minors, law enforcement officers, hazardous materials (HAZMAT),…