Client Service Representative

Veterinary Client Service Representative

Why we love VCA CVS Carlsbad:

• Small hospital feel with big company support
• Competitive compensation ($22-$24, hourly)
• Generous employee pet discounts
• Flexible Schedules
• Great coastal community location close to the beach, food options, fitness centers and shopping
• Monthly hospital-wide activities & games, raffles, with awesome prizes
• Access to "Perkspot"- receive coupons and discounts for anything you can imagine
• We value your voice and regularly implement suggested changes from our suggestion box
• Join various hospital committees or VCA Diversity Resource Groups to further enrich your experience and involvement in the hospital & company
• In-hospital, fresh food micro-market always stocked with ever-changing array of food and drink options
• Sweet & Savory Stop - get your fix with international snacks and treats
• Referral rewards - tell your friends why they should come work for here too and if they do, receive a referral bonus
• Supportive, multi-faceted, educational training program
• We are focused on your career growth; we empower you with all the knowledge and skill you need to be successful
• Opportunities to get out into the community and participate in local events
• Something new every day - you'll never be bored
• Health, Vision, and Dental Insurance
• 401K w/ company match
• HSA/FSA options
• Paid Holidays
• Vacation & Sick time off

Position Overview:

As a Veterinary Client Service Representative (CSR), you will be the first point of contact for our clients, both in person and over the phone. Your role will involve managing a busy front desk, scheduling appointments, handling client inquiries, and providing a supportive and empathetic experience for pet owners during their time of need. If you have a passion for customer service and a genuine love for animals, we want to hear from you!

Key Responsibilities:

• Greet and check in clients with warmth and professionalism, ensuring a positive first impression.
• Manage a high volume of incoming phone calls and emails, addressing client questions, concerns, and appointment requests efficiently.
• Schedule and confirm appointments, including emergency and specialty visits, and handle patient records with accuracy and confidentiality.
• Process payments, including insurance claims and financial transactions, and provide clients with clear explanations of costs and billing procedures.
• Coordinate with veterinary staff to ensure smooth communication between clients and medical teams.
• Handle and resolve client concerns or complaints with tact and empathy, maintaining a high level of service.
• Maintain a clean and organized reception area, ensuring a welcoming environment for clients and their pets.
• Assist with administrative tasks such as data entry, filing, and inventory management as needed.

Qualifications:

• Previous experience in a client service role, preferably in a veterinary or medical setting, is highly desirable.
• Exceptional communication and interpersonal skills, with the ability to interact effectively with clients, staff, and patients.
• Strong organizational and multitasking abilities, with a keen attention to detail.
• Ability to remain calm and composed in a fast-paced, high-pressure environment.
• Proficiency with office software and electronic medical records systems.
• A compassionate attitude towards animals and their owners.
• Flexibility to work various shifts, potentially including evenings, weekends, and holidays as required.

Benefits:

• You will enjoy exposure to a diverse and stimulating caseload, employ the most advanced imaging and monitoring tools, and tap into the expertise of more than 4,500+ doctors, including 600+ boarded specialists.
• You will sharpen your skills — and even learn some new techniques — and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities.

VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $22 to $24 per hour.