FOH Team Lead Programming Specialist

About the Role This is a Front of House Team Lead role with an added specialization: alongside the full front-of-house job, this team member helps schedule and run the club's programs — leagues, tournaments, and events — and keeps the calendar organized and full. You'll earn a pay boost for taking on the extra programming responsibilities. Great for a detail-oriented, reliable person who enjoys logistics and community events.

Front of House Responsibilities (Core Role)
Handle the check-in process at the front desk and answer incoming calls.

Explain all membership offerings and ways to play at The Picklr.

Run all core programs at the club.

Use club software (Play By Point , Aircall, Hub Spot, Wingfield, SWISH, etc.).Provide excellent customer service and assist with club cleaning and maintenance.

Complete assigned trainings on time.

Plus — Specialization Responsibilities Assist the Club Coordinator with input of core programs into Play By Point .Coordinate with the SWISH team to set up brackets and leagues.

Help run tournaments and large events.

Communicate with ambassadors on upcoming events that may need players.

Run member surveys to learn which programs members enjoy.

Review the ambassador tracker quarterly.

Qualifications Able to clearly explain memberships and programming and communicate well with the team.

Can organize, create, and run program calendars and schedules.

Handles multiple tasks and stays composed during busy shifts.

Proficient with basic computer and club software; able to lift up to 30 lbs.

Preferred: 1–2 years sales/customer-service experience and pickleball knowledge.

Strong decision-making and member-centric thinking when scheduling is limited.

Coordinates well with multiple people to execute events.

Uses feedback to improve future programming; growth mindset.

Detail-oriented with brackets, schedules, and logistics.

Full availability on at least two of the three weekend days (Fri–Sun).Required Certifications First Aid, AED, and CPR certification.

Why Join The Picklr Carlsbad Get in on the ground floor of a brand-new club with North America's fastest-growing pickleball franchise — a fun, active, community-driven workplace where your energy makes a real difference.
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