Operations Specialist I, Aerospace & Defense (US

Company Introduction

Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

Airspace moves the shipments that can't be late — for hospitals waiting on an organ, a grounded aircraft waiting on a part, or a production line waiting on a component. As an Operations Specialist I, you're one of the first people to touch a new order, and how well you set it up determines whether everything downstream goes smoothly.

• Set up new orders by adhering to standard work practices and client-specific SOP instructions
• Apply transit accessorials (e.g., wait time, parking, tolls) in PT as reported — for charges that are not auto-generated by the system
• Navigate and interpret carrier booking and tracking systems relevant to the order
• Accurately confirm job milestones are completed correctly and on time
• Rapidly move between competing priorities without losing accuracy

• Source driver coverage for any segment of an order
• Use situational awareness to request or deny additional driver incentives when necessary
• Update, manage, and/or change shipment documentation as needed
• Apply training and tenured knowledge to find solutions to common or uncommon issues
• Follow escalation procedures and guidance from senior team members when a situation exceeds your judgment

• Professionally relay delays, issues, and updates through verbal and written communication
• Anticipate disruptions (weather, traffic, carrier delays) and proactively offer alternatives to meet or beat required delivery times
• Place orders on behalf of customers who are unable to use the online portal

• Timely acknowledgment and action on all email, phone, and text requests
• Consistently meet minimum metric expectations for phone availability and acceptanceli>
• Proper use of phone statuses; adherence to All Hands on Deck and Off-Phones guidelines
• Stay independently informed by reviewing all communications provided throughout company platforms

As an OS I, you'll be expected to meet minimum metric requirements and customer service standards appropriate for an entry‑level position. Specific metrics vary by sector and will be communicated by your direct reporting supervisor. Expectations increase with each advancement.

• Prior logistics experience preferred, but not required — we'll train you on the platform, the workflows, and the judgment calls
• Strong written and verbal communication skills; comfortable on the phone with customers under time pressure
• High attention to detail — small errors in time‑critical logistics have outsized consequences
• Ability to multitask and shift rapidly between competing priorities
• Comfortable following structured processes while also using judgment when a situation falls outside the standard playbook
• Willingness to obtain any certifications required for your assigned sector (e.g., Dangerous Goods handling, where applicable)
• Available to work the shift pattern required by your team, including some evenings, weekends, or holidays as the network requires
• Available for 2 weeks of training in person on‑site in our Carlsbad, CA headquarters

• Minimum of 6 months in the OS I role
• Consistently meeting or exceeding OS I performance standards, tracked through ongoing 1:1 check‑ins and confirmed at your first structured Semi‑Annual Review (SAR)
• Demonstrated proficiency across all OS I responsibilities with minimal supervision
• Manager recommendation, confirming readiness to independently own the additional judgment calls required…