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Ecommerce CX Specialist: Voice Customer & Retention
Job in
Carlsbad, San Diego County, California, 92002, USA
Listed on 2026-08-29
Listing for:
Brixton
Full Time
position Listed on 2026-08-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Ecommerce
Job Description & How to Apply Below
Brixton is seeking a Customer Service Representative to join its Ecommerce team in Carlsbad, CA. This full-time, on-site role supports the full order lifecycle across email, phone, chat, and SMS, and manages the Gorgias platform, liaising with warehouse and logistics to resolve issues and drive retention.
The position emphasizes a voice-of-customer mindset, cross-functional collaboration, and data-driven insights to inform lifecycle strategy and site improvements.
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