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Ecommerce CX Specialist: Voice Customer & Retention

Job in Carlsbad, San Diego County, California, 92002, USA
Listing for: Brixton
Full Time position
Listed on 2026-08-29
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Ecommerce
Salary/Wage Range or Industry Benchmark: 45000 - 49000 USD Yearly USD 45000.00 49000.00 YEAR
Job Description & How to Apply Below
Position: Ecommerce CX Specialist: Voice of the Customer & Retention

Brixton is seeking a Customer Service Representative to join its Ecommerce team in Carlsbad, CA. This full-time, on-site role supports the full order lifecycle across email, phone, chat, and SMS, and manages the Gorgias platform, liaising with warehouse and logistics to resolve issues and drive retention.

The position emphasizes a voice-of-customer mindset, cross-functional collaboration, and data-driven insights to inform lifecycle strategy and site improvements.

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