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Customer Experience Specialist
Job in
Carlsbad, San Diego County, California, 92002, USA
Listed on 2026-08-31
Listing for:
City of Lincoln
Full Time
position Listed on 2026-08-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
City of Lincoln in Carlsbad, CA is seeking a Customer Service Representative (CSR) to act as a liaison, delivering product and service information, addressing inquiries, and resolving issues for customer accounts. The role requires responding via phone, email, or chat and documenting interactions in the CRM.
You will maintain knowledge of concrete designs and additives, escalate complex issues, and strive to meet performance targets for response times, satisfaction, and resolution rates while
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