Customer Service Representative

Customer Service Professional

Required

Skills and Experience:

1+ years of Customer Service experience. Experience from a product-based company and comfortable with shipping and logistics coordination (ex. med device, warehousing). Microsoft Office Suite and Excel experience. Strong attention to detail. Strong written communication skills. High school Diploma or GED.

Nice to Have

Skills and Experience:

Great attention to detail.

Job Description:

We are seeking an experienced customer service professional to sit onsite for a large electronics manufacturing company in Carlsbad, CA. This person will be a part of a customer-oriented team that is attentive to all customer needs. The team thrives on delivering on customer needs and works in a timely manner in a solutions-oriented environment.

Job duties include but are not limited to:
Key accounts point of contact for customer service. Support role for trade compliance processes. Consistently viewed as an "owner" of process and transactional challenges that arise. Coordinate customer inquiry and manage spares and system order processing steps between sales, factory, and logistics teams where standard order content can't be established due to high complexity. Attempt to resolve or advance customer escalations.

Skills and abilities

this person should possess:
Profound understanding of customer related transactions, from quoting to invoicing. Strong problem-solving skills. Proven and effective relationship building skills. Ability to multitask. Excellent written and oral communication skills. Detail oriented.