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Ecommerce CX Specialist - DTC Retention; Onsite, Carlsbad
Job in
Carlsbad, San Diego County, California, 92002, USA
Listed on 2026-09-03
Listing for:
Brixton, LLC.
Full Time
position Listed on 2026-09-03
Job specializations:
-
Customer Service/HelpDesk
Ecommerce, Customer Service Rep
Job Description & How to Apply Below
Brixton LLC is seeking an Ecommerce Customer Service Representative to join our Carlsbad, CA team. You will own day-to-day customer support across email, phone, chat, and SMS, manage the Gorgias platform, and partner with warehouse, logistics, and leadership to resolve issues and drive retention.
This full-time, on-site role requires strong English communication, Shopify and Excel proficiency, and a customer-first mindset to enable loyalty and site improvements.
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