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Office DTC Customer Experience Specialist – Carlsbad
Job in
Carlsbad, San Diego County, California, 92002, USA
Listed on 2026-09-09
Listing for:
Castelli Cycling
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Castelli Cycling in Carlsbad, CA is seeking a Direct-to-Consumer Customer Service Specialist to be the primary contact for US DTC customers, handling inquiries, returns, exchanges, and brand questions. This in-office role supports a fast-paced environment and requires 2+ years in customer service.
Responsibilities include timely email/phone responses, daily DTC order processing, fraud monitoring, warehouse assistance, and collaboration with marketing and development teams to address promotions
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