Service Manufacturing Engineer

HM Electronics

Job Category:
Manufacturing

Requisition Number: SERVI
003925

Full Time

On-site

Carlsbad, CA 92010, USA

HME has been creating innovative products for the drive‑thru and pro‑audio industries since 1971. From the very beginning, we’ve known these solutions would never have happened without the customer‑focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions.

From setting the standard for drive‑thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. Come join our team!

We are currently recruiting for a Service Manufacturing Engineer I to join our team! In this role, you will be the primary technical point of contact for the repair departments and lead department quality improvement activities. You will lead the development, implementation, and monitoring of technical repair processes/metrics to ensure a high degree of quality and efficiency. You will also maintain the department’s test equipment/tools and develop new test fixtures.

• Responsible for accuracy and efficiency of department work instructions including development and modification as needed.
• Act as liaison with engineering to develop improved diagnostic and repair procedures and mentor technicians for identified problems.
• Represent the department at Quality review and MRB meetings, as needed.
• Provide technical support information to customers and other departments.
• Represent the department on the Engineering Change Board and advise on impact of proposed engineering changes to existing products.
• Analyze department return data and use lean problem‑solving techniques to determine root cause of quality issues, corrective actions and improvement projects as required.
• Initiate E.A.R. (Engineering Action Request) to correct product and/or process problems.
• Drive research and development of the repair process to maximize quality and efficiency.
• Define specifications, cost/benefit analysis, designs, fabricate, and test prototypes and tooling to demonstrate proposed changes/improvements to repair process to drive faster repair times, higher quality, and lower materials expense.
• Maintain all department tooling and test fixtures including sourcing, calibration, maintenance, repair, and storage.
• Identify new product repair tooling and processes and provide feedback on effectiveness.
• Partner with the Training & Development team to develop and deliver effective technical trainings to develop the department’s employees.
• Assist in maintaining the personnel training matrix and address skill gaps with department management and the Training & Development team.

• Bachelor’s Degree in Engineering (or related field) with 1 year experience or equivalent combination of education and experience.
• Demonstrated experience using LEAN principles.
• Thorough understanding of audio and digital electronics including RF circuits, electronic test processes, automated test equipment, and bed of nails testers.
• Excellent soldering skills including fine pitch surface mount.
• Demonstrated ability to train others.
• Strong analytical capabilities.
• Exhibit excellent verbal and written communication skills along with strong interpersonal skills.
• Possess ability to read and interpret manufacturing drawings and schematic diagrams.
• Capable of operating required test equipment and common hand tools.
• Ability to work effectively without direct supervision and exercise good judgment.
• Expert with Microsoft Office including Access, Excel, Word, and PowerPoint.

Pay Range: $70,304 - $86,000 per annum. This is the pay range we reasonably expect to pay for the role. At HME you will have the opportunity to learn and grow while developing our future products. Our benefits…