Pursue Purpose

Credit Collections Specialist

Key

Skills:

Credit Collections Specialist, Portfolio Accounts, Portfolio, Accounts, Excel, Negotiation, Billing, AR, Credit, Collections.

Job Summary:

This is a 5 days onsite job position and office hours are 07:00 AM to 04:00 PM. Desired start date: 02/03/2025.

• Follow up on an assigned portfolio account based on experience and skill. This includes collection calls, customer deductions and customer reconciliations.
• Review daily credit holds through review of customer history, industry credit reports, to ensure timely release of orders. Escalate to Credit Analysts for review when necessary.
• Run and analyze weekly aging, deduction and top account past due reports finding root cause of issues that delay payments and cause deductions.
• Perform ongoing cash collections.
• Correspond with assigned sales reps and customer accounts on a regular basis to pro-actively resolve collection issues.
• Represent the brand and utilize the 4
  
  Keys (Fair, Honest, Positive, Creative) in all decisions, actions, processes and practices.

• 2+ years of experience as a Credit Collections Specialist.
• Knowledgeable with Microsoft Office applications including Excel, Word, and Outlook.
• Negotiation and problem-solving skills.
• Effective phone/email communication skills.
• Basic understanding of Billing, AR, and Credit and Collections procedures.
• Education level:
  High school or equivalent.

• Experience:
  
  At least 2+ year of experience in billing, accounts receivable (AR), or credit and collections.
• Technical
  
  Skills:
• Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.
• Basic understanding of billing processes, AR principles, and credit and collections procedures.
• Communication
  
  Skills:
• Effective phone and email communication skills to correspond professionally with customers and internal teams.
• Problem-Solving & Negotiation:
  Proven ability to negotiate effectively and resolve payment or deduction issues with customers.
• Customer Management:
  Experience working with assigned portfolios of customer accounts, including performing collection calls and reconciliations.
• Analytical Abilities:
  Ability to run and analyze reports (e.g., aging reports, deduction reports) to identify root causes of delays and deductions.

• Industry Knowledge:
  Previous experience working in the sportswear, retail, or fashion industries.
• Software Proficiency:
  Experience with specialized credit management, AR, or billing software beyond Microsoft tools.
• Reporting
  
  Skills:
  
  Advanced knowledge of Excel, such as creating pivot tables or using complex formulas, would be an advantage.
• Team
  
  Collaboration:
  
  Previous collaboration with sales teams to proactively resolve collections and credit-related issues.
• Company 4
  
  Keys Alignment:
  Familiarity with values-driven work environments or companies with sustainability-focused initiatives.
• Languages:
  
  Proficiency in multiple languages, especially if dealing with international customers.

• Fast-Paced Culture:
  Company mission is to be the fastest sports brand in the world. The work environment reflects this through quick decision-making, fast-moving priorities, and a need for adaptability.
• Core Values:
  Company employees are expected to embody the company's 4
  
  Keys (Fair, Honest, Positive, Creative) in all decisions, actions, and processes. Candidates should align with these principles.
• Sustainability & Innovation:
  Company emphasizes sustainability and innovation, so candidates who are forward-thinking and proactive in solving problems will thrive in this environment.
• Team Dynamics:
  This role requires frequent communication and collaboration with internal stakeholders (e.g., sales reps) and external customers, making teamwork and relationship-building skills essential.
• Global Brand:
  Joining Company means becoming part of an internationally recognized brand known for pushing boundaries in sportswear. This role allows individuals to represent a dynamic and innovative company that values customer relationships and operational excellence.