Credit Collections Specialist

Key Skills

• Credit Collections Specialist, Portfolio Accounts, Portfolio, Accounts, Excel, Negotiation, Billing, AR, Credit, Collections.

• This is a 5‑day onsite job position with office hours 07:00 AM to 04:00 PM.
• Desired start date: 02/03/2025

• Follow up on assigned portfolio accounts based on experience and skill, including collection calls, customer deductions and reconciliations.
• Review daily credit holds through customer history and industry credit reports to ensure timely release of orders;
  Escalate to Credit Analysts when necessary.
• Run and analyze weekly aging, deduction and top account past‑due reports to find root causes of payment delays and deductions.
• Perform ongoing cash collections.
• Correspond with assigned sales reps and customer accounts regularly to proactively resolve collection issues.
• Represent the brand and utilize the 4
  
  Keys (Fair, Honest, Positive, Creative) in all decisions, actions, processes and practices.

• 2+ years as a Credit Collections Specialist.
• Proficient with Microsoft Office (Excel, Word, Outlook).
• Negotiation and problem‑solving skills.
• Effective phone/email communication skills.
• Basic understanding of Billing, AR, and Credit & Collections procedures.
• High school diploma or equivalent.

• At least 2 years in billing, AR, or credit and collections.
• Proficiency with Microsoft Office, especially Excel, Word, Outlook.
• Experience with billing processes, AR principles, and credit & collections procedures.
• Professional phone and email communication with customers and internal teams.
• Negotiate effectively and resolve payment/deduction issues.
• Work with assigned portfolios, performing collection calls and reconciliations.
• Run and analyze reports (aging, deduction) to identify root causes of delays and deductions.

• Industry knowledge in sportswear, retail, or fashion.
• Experience with specialized credit management, AR, or billing software beyond Microsoft tools.
• Advanced Excel skills (pivot tables, complex formulas).
• Collaboration with sales teams to resolve collections and credit issues.
• Alignment with values‑driven, sustainability‑focused initiatives.
• Proficiency in multiple languages for international customers.

• Fast‑paced culture: quick decision‑making, fast‑moving priorities, adaptability.
• Core values: embodiment of 4
  
  Keys (Fair, Honest, Positive, Creative) in all decisions and actions.
• Emphasis on sustainability and innovation; proactive problem solving is valued.
• Frequent communication and collaboration with internal stakeholders (sales reps) and external customers; teamwork essential.
• Joining a globally recognized sportswear brand known for pushing boundaries; opportunity to represent a dynamic, innovative company that values customer relationships and operational excellence.