Police Communications Operator II - Lateral

Under general direction, this position will receive, evaluate and act upon emergency and non-emergency telephone and radio communications which range from routine to the complex in the support of municipal law enforcement and fire departments; perform other related work as assigned. A Communications Operator II works under general supervision and performs a wide variety of complex clerical and emergency tasks in support of the police and fire department operations.

For an inside look at the Carlsbad (CA) Police Department

• Basic organization and functions of municipal police and fire departments.
• Basic emergency (911) system functions and operations.
• Basic geography of the City of Carlsbad, San Diego County.
• Operational principles and practices of a police and fire radio-telephone emergency communications and dispatching system, including emergency (911) system operations. Geography of the City of Carlsbad and environs.
• Appropriate agencies for handling of public safety complaints/problems/emergencies.

• Elicit from, and explain information effectively and accurately to, a wide variety of callers.
• Provide excellent customer service both in person and on the phone to every caller, r