Lead Valet Attendant

Job Details

Job Location:

Grand Pacific Hotel Services LP - Carlsbad, CA 92008

Position Type:
Full Time

Salary Range: $21.00 - $21.00 Hourly

Job Shift: Varied

Provide a warm welcome and farewell experience for arriving and departing guests while overseeing valet and bell service standards. Assist guests with luggage, vehicle handling, directions, and property information, while supporting the valet and bell team through training, communication, brand standards awareness, and operational coordination to ensure efficient, safe, and guest-focused service.

• Greet all arriving and departing guests. Offer directions to conference attendees. Maintain standards of excellence in the escorting of guests to and from their rooms and assist with luggage. Inform guests of all accommodation features, property amenities, and promote hotel outlets.
• Safely operate all guest vehicles when parking and pulling vehicles on hotel property, including standard and automatic transmission vehicles as required. Obey all California traffic laws while operating vehicles.
• Ensure valet and bell team members adhere to established service standards, brand standards, and departmental operating procedures.
• Communicate site inspection needs and deliver on-site inspection support in coordination with hotel leadership and appropriate departments.
• Attend group resume meetings as assigned and communicate relevant group details, arrival patterns, service expectations, and operational updates to the valet and bell team.
• Manage valet lot usage based on business needs, including expanding or reducing designated valet parking areas as occupancy, events, and operational volume require.
• Train new valet and bell staff on guest service expectations, safety procedures, property standards, vehicle handling, luggage handling, and departmental processes.
• Support the development and communication of incentives or contests designed to improve team performance, guest service, productivity, and engagement.
• Maintain accurate shuttle and vehicle logs.
• Promote Brand Loyalty Program to guests upon arrival and recognize club members.
• Supervise luggage retrieval and ensure accuracy. Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles.
• Summon taxis upon request.
• Shuttle guests to Legoland and within five miles of the resort.
• Assist guests with boxes to conference center and all other requests that are considered services that promote the hotel in a guest’s perception but do not conflict with Hotel or Departmental standard operating procedures or are governed by state and federal laws.
• Complete tasks for the day including the maintenance and cleanliness of Valet Stand, Driveway and surrounding areas, Bell closet, Bell cart, Luggage Cart, Front Drive, and Lobby windows.
• Setup and refreshing of Lobby water and maintain lobby in its cleanliness and organization.
• Ensure uniforms are clean and pressed.
• Maintain stocks of supplies needed for department and order appropriately always keeping within budgeted amounts.
• Ensure parking signage for Twenty/20 Grill is displayed as scheduled.
• Attend all scheduled training, departmental and hotel meetings and activities, refer all questions or concerns to immediate supervisor or departmental manager, promote positive working environment for all associates, and follow all guidelines and procedures set forth in employee handbook.

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel…