Product Training Specialist

Company Overview

HM Electronics has been creating innovative products for the drive‑thru and pro‑audio industries since 1971. We collaborate globally and provide reliable communication solutions.

Job Category: Customer Service / Support
Location: Carlsbad, CA 92010, USA
Employment: Full Time, Hybrid

• Technical Support and Troubleshooting
  • Creates and executes processes to ensure external service providers and domestic installers have sufficient technical information.
  • Secures HME intellectual property and protects it from unauthorized disclosure.
  • Aligns service strategy with HME sales strategy.
  • Diagnoses and resolves technical issues at customer locations, via phone, email, or teleconferencing.
  • Collaborates with Engineering, Product Management, Tech Support, and Sales to resolve problems.
  • Audits domestic and international certified installers to ensure compliance with HME standards.
• Technical Product Training
  • Develops and updates product training material for customers, third‑party installers, dealers, and distributors, emphasizing underlying system logic.
  • Conducts technical product training to various audiences, including virtual workshops with interactive tools.
  • Implements test installations and monitors product approvals.
  • Maintains training logs and recertifications, analyzing impact data and metrics to prove learning outcomes and ROI.
• Product Approval and Testing
  • Assists Product Marketing and Sales with product approvals by visiting customer test locations and providing feedback.
• Customer Satisfaction
  • Conducts audits and gathers feedback to monitor dealer, installer, and distributor effectiveness.
  • Collaborates with Sales at trade shows and other events.
• Performs all other assigned responsibilities.

• Qualificationsb>
  • Strong customer service skills.
  • Proven record of resolving technical issues.
  • Excellent verbal and written communication.
  • Proficient in PowerPoint and other training development tools.
  • Strong data analysis skills.
  • Positive, poised, professional presence.
• Experience
  • At least 2 years related technical experience.
  • Minimum 1 year of developing and/or conducting training.
  • Experience with digital tools such as Articulate, Teams, LMS training systems.
• Education
  • Associate’s degree or trade school certification.
• Travel
  • Domestic and international travel (20‑30%) for multi‑day on‑site assignments at customer or distributor facilities.
  • Ability to work overnight shifts.

Compensation
The posted pay range, $28.70‑$38.27/hour, reflects the expected pay for this role. This may vary based on experience and other factors.

Benefits
Includes tuition reimbursement; 3 weeks paid vacation in the first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401(k) contributions.

Physical Demands and Work Environment
This role requires occasional lifting and moving up to 50 pounds with assistance. Reasonable accommodations may be made for individuals with disabilities.

Equal Opportunity Employer

We are an Equal‑Opportunity/Affirmative Action Employer. We encourage minorities, females, disabled persons, and veterans to apply. We participate in the e‑Verify system. If you are a qualified individual with a disability or a disabled veteran, you have the right to request accommodation. Contact HM Electronics Human Resources at 800‑848‑4468.