Technical Trainer

Overview

Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements.

Headquartered in Carlsbad, CA, with several R&D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry’s top partners.

Our commitment extends beyond technological development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission.

Contribute to Nice’s performance through technical training and development programs facilitated around the United States and abroad. Develop training materials and present courses for all Nice Product Lines including Gates (Residential/Commercial), Access Control, IP Networking, Security and Home Automations Systems.

Location: Remote (based in the U.S.)

Salary range: $65,000 to $80,000 annually, depending on experience and location.

• Conduct training needs analyses to identify performance gaps and improvement opportunities related to Nice products.
• Define required skills and competencies, develop learning plans and training objectives, and support employees and management in resolving performance-related issues.
• Partner with Instructional Designers to develop, maintain, and update effective training curricula and materials, including quick reference guides, manuals, facilitator guides, course content, evaluation tools, and presentation materials.
• Support the development and implementation of standard training procedures that align with business needs and performance goals, and provide internal consulting support to improve service quality, productivity, and product line performance.
• Deliver product line training sessions to internal employees, external partners, and customers, including instructor-led, virtual, and hands-on training formats.
• Conduct train-the-trainer sessions for Sales Managers and Technical Services teams to ensure consistent and effective knowledge transfer.
• Ensure training facilities, equipment, and materials are properly prepared to support effective learning experiences while establishing and maintaining minimum standards for training environments and resources.
• Coordinate and deliver training at various locations domestically and internationally, working closely with customers, Sales teams, and the Training and Development Director to schedule and execute training activities.
• Support Training and Development competency initiatives, including Competency Assurance Standards, through delivery of workshops, seminars, and customer-facing training events.
• Evaluate training effectiveness on an ongoing basis using feedback, metrics, and learning outcomes; recommend and implement improvements to enhance program impact and effectiveness.
• Maintain subject matter expertise in Nice product lines and technical training content, ensuring accurate and effective knowledge transfer to customers, internal teams, and instructional partners.
• Stay current on product updates and enhancements and proactively incorporate changes into training materials and delivery.
• Manage travel logistics related to regional and technical training activities, including booking travel and submitting timely and accurate expense reports in accordance with company policies.
• Support Sales and Marketing teams with the setup, execution, and teardown of regional and national tradeshow events, as needed.
• Other Duties as assigned.