Onsite Technician; IT Lab

Onsite address: 1890 Rutherford Rd Ste 200, Carlsbad, CA

• Understand and follow GxP, GmP and GDP Practices.
• Ensure all quality standards are met to comply with FDA, EMA and CDC standards.
• End User Support Experience

• 1–2 years of experience supporting a GxP environment
• Hands-on Desktop Support experience with Manufacturing/Lab IT support experience
• Exposure to Computer System Validation (CSV) processes
• Strong documentation and compliance mindset
• Self-motivated with the ability to work independently onsite

• Solid knowledge of Windows OS (Win
  10 preferred, Win7 supported)
• Proficiency in Microsoft Office Suite:
  Word, Excel, Outlook, SharePoint, Skype, Calendar
• Hands-on hardware troubleshooting experience
• Ability to read and understand technical manuals, procedural documentation, and OEM guides
• Familiarity with Active Directory for computer configuration and account management
• Understanding of network basics: LAN/WAN, DNS, proxy servers, firewalls, VPN
• Knowledge of software distribution, patching, and imaging technologies
• Knowledge of IMAC, SLA's, and ITIL practices
• Support for mobile devices, VPN, and remote collaboration tools
• Experience creating build records, backups, and account logs
• Ability to assist with vendor coordination and implementation of lab devices
• Understanding of IQ/OQ activities and lab automation support
• Use of tools like COMAP for patch management and lab device updates

• Troubleshoot technical issues with hardware, software, or systems to ensure smooth operations.
• Support systems in a regulated/compliance-focused environment (GxP, SOPs, CSV, or equivalent).
• Maintain proper documentation and change control for systems and procedures.
• Collaborate with cross-functional teams, including IT, quality, operations, and engineering.
• Maintain and manage system inventories, assets, or equipment records.
• Contribute to operational efficiency and support continuous improvement initiatives.
• Implement and update standard operating procedures (SOPs) or internal documentation to comply with standards.