Client Systems Administrator - Police

The Position

The City: Carlsbad is conveniently located between L.A. and San Diego and features nearly seven miles of coastline, three lagoons, world‑class resorts, well‑planned neighborhoods and a diverse business community. Covering nearly 40 square miles, the City of Carlsbad is currently home to about 115,000 residents. Thanks to an award‑winning growth management plan, the city’s infrastructure and services keep pace with development and promote an excellent quality of life.

A full‑service city, Carlsbad has its own police and fire services, a water district, parks and recreation, and library and cultural arts departments, in addition to standard administrative and public works functions.

This recruitment is for two open Client Systems Administrator positions.

The city’s IT department connects Carlsbad by delivering innovative technologies to internal and external customers. The department is in need of two leading‑edge Client Systems Administrators to use their customer service experience and technical expertise to troubleshoot and solve complex issues and also provide general oversight of incidents and requests for effective and timely resolutions.

The Client Systems Administrator is the senior in this job series and performs at a lead level and provides client systems support for client computer activity within the Public Safety Departments (Police and Fire). The Client Systems Administrator is responsible to research unique solutions to client computer problems and performs custom installation packaging to deploy software applications and system configurations. As part of the Public Safety IT Division, this role would be an integral member of the staff supporting public safety endpoint systems.

Carlsbad leverages partnerships with many leading names in the industry including Lenovo, Panasonic, Motorola, Microsoft, Apple, and Service Now.

Oral Board Interview & Department Interview:
Appraisal of general experience, education, judgment, problem‑solving ability, and communication skills. Virtual oral board interviews will be held the week of March 23rd, 2026, exact date TBD.

Comprehensive Pre‑Employment Background Investigation: A detailed investigation of the candidate’s personal history and suitability for employment. This investigation includes a criminal background search, polygraph screening, and credit report check.

Pre‑Employment Medical Evaluation: A physical medical evaluation including TB testing.

The City of Carlsbad embraces and recognizes the vital relationship of an inclusive, engaged work environment and innovative excellence. An equitable and inclusive work climate comprises personal experiences, values, and views shaped from differences of culture and circumstance. Our organization appreciates belonging, creativity, recognition and retention of its employees and is committed to hiring and developing motivated, productive and talented employees who provide services and enhance our quality of life.

We work to embrace open and equitable access to opportunities for learning and development as our responsibility and goal.

• Provides support to end users to resolve problems and maintain proper utility for personal computer, laptop and mobile device operations.
• Provides proper working operations and quality support for peripheral devices including local network printers, plotters, faxes, scanners, all in ones, etc.
• Ensures client software operate effectively.
• Installs and tests personal computers, printers, and other peripheral devices.
• Performs basic contract management on desktop hardware and maintenance contracts.
• Provides user training on new products, applications and devices.
• Sets up mobile devices for customer use and provides technical support for related issues.
• Configures operating systems, shrink-wrap programs, and applications software programs.
• Performs password resets; may use tools to assign passwords, create user accounts, and assign access rights.
• Supports policies for laptops and peripheral device utilization and enforces desktop standards.
• Utilizes imaging tools to deploy client devices.
• Ensures…