Senior Specialist, Rate Administration

Company Introduction:

Airspace is a tech-enabled freight forwarder that's redefining how the world's most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.

Airspace has been rated one of America's best Startup Employers, listed as one of CNBC's Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, Harbour Vest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.

The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.

Overview

The Senior Specialist, Rate Administration position owns the integrity of the connection between all Airspace shipments and the system generated expenses and revenue. This role ensures that the system-generated rates applied to every customer and every supplier are accurate, current, and fully aligned to their governing rate cards. Because system rates flow into every order Airspace touches, this is a high-leverage role within the organization: a single misaligned rate can ripple across thousands of transactions, while disciplined administration protects margin, billing accuracy, and supplier trust at scale.

They are also a recognized pathway into pricing. The person in this seat develops a deep, working understanding of how rates are structured, how systems translate rate cards into live pricing, and how pricing decisions affect commercial and financial outcomes - the exact foundation needed to grow into a Pricing Analyst and beyond.

Key Responsibilities
What You'll Own

• Rate-to-rate-card alignment. Ensure all system rates for customers and suppliers match their approved rate cards. Identify, investigate, and resolve any discrepancy between what the system applies and what the rate card specifies.
• Rate configuration and maintenance. Accurately build, update, and retire rates within Airspace's pricing and rating systems as rate cards change, contracts renew, or new customers and suppliers are onboarded.
• Auditing and reconciliation. Run regular audits comparing live system rates against source rate cards. Catch drift before it reaches billing or settlement, and document root causes so they don't recur.
• Discrepancy resolution. Diagnose why a rate is wrong - a stale card, a configuration error, a system rule conflict, or a missing exception - and drive it to a correct, verified outcome.
• Cross-functional coordination. Partner with Pricing, Finance, Operations, and Commercial teams to confirm rate intent, validate changes, and close the loop on issues affecting customer billing or supplier cost.
• Documentation and controls. Maintain clear records of rate changes, approvals, and the logic behind configurations so the rate environment stays auditable and explainable.

What Makes Someone Successful in this Role

• Exceptional attention to detail. This role rewards people who notice the one cell, one rule, or one decimal that's off. Precision is the job.
• Systems fluency and problem solving. Comfort getting deep into systems - understanding how inputs become outputs, why a rate resolves the way it does, and how to configure the system to produce the intended result. When the obvious approach doesn't work, this person figures out one that does.
• Ownership mindset. Treats rate accuracy as a personal responsibility, knowing it protects every customer and supplier relationship at Airspace.
• Clear communication. Can explain a discrepancy and its resolution in plain terms to both technical and commercial partners.
• Curiosity about pricing. Wants to understand not just what the rate is, but why - the commercial logic, the margin implications, the strategy behind the card.

Qualifications
Required

• Bachelor's degree, or equivalent experience in a data-, finance-, or operations-oriented role.
• Demonstrated high attention to detail in a role where accuracy directly affected outcomes.
• Strong skills with spreadsheets and data tools (Excel / Google Sheets); comfort working with large datasets and reconciling sources.
• Proven problem-solving ability and a track record of learning systems quickly.
• Strong organizational skills and the ability to manage…