Help Desk Support - Level 1; Carlsbad

Noesis Group, Inc. supplies IT/IS consulting services for business, educational, and pharmaceutical sectors in San Diego and Orange Counties.

We are seeking a highly motivated full‑time Help Desk Support – Level 1 to provide outstanding customer service to our clients.

Under the direct supervision of the Client Support Manager, the Help Desk Support Level 1 will provide on‑site and remote technical support for our Noesis clients. The role requires quickly and professionally identifying, researching, and resolving a wide range of technology and computing system issues. The Help Desk Support Level 1 serves as the first point of contact for end‑user technical support needs, working full time (40 hrs/week).

The role demands high levels of self‑initiative, accountability, flexibility, and a strong work ethic.

• Broad based hardware and software support experience
• Ability to build and maintain supportive relationships within the organization
• Highly accurate, organized, and detail‑oriented
• Excellent customer service skills
• Exceptional oral and written communication skills
• Excellent technical writing and documentation skills
• Above‑average analytical and deductive reasoning skills
• Ability to learn new technologies quickly and easily
• Work efficiently and reliably in unsupervised and varying environments
• Maintain calm and professional composure in stressful environments
• Demonstrated track record of offering excellent customer service over the phone
• Working knowledge of all Microsoft operating systems
• Willing to provide support both over the phone and on‑site to support client desktop needs
• Strong working knowledge of all components in Microsoft’s Office suite
• Ability to diagnose and resolve problems with both PC and MAC quickly and efficiently
• Prefer one or more current Information Technology certifications
• Prefer a 4‑Year college degree (Bachelor’s or above) or equivalent experience
• Minimum two years of highly relevant, extensive, hands‑on experience
• Current California driver’s license

• Fully paid medical and dental coverage
• Matching 401(k) plan
• Generous Paid Time Off (up to 4 weeks, commensurate with seniority)
• $5,000 annual training budget for IT education