Help Desk Support - Level 2; Carlsbad

Position Summary

Help Desk Support Specialist‑L2 – full‑time (40 hours per week) providing onsite technical support to Noesis clients in San Diego County.

• Fully paid medical and dental coverage
• Matching 401(k) plan
• Paid Time Off up to four weeks commensurate with seniority
• $5,000 annual training budget for IT education

Under the direct supervision of the Technology Manager, the Help Desk Support Specialist‑L2 will provide on‑site technical support for Noesis clients, quickly and professionally identifying, researching, and resolving a wide range of technology and computing system issues. The role may serve as a first point of contact for end‑user technical support needs.

• Build and maintain supportive relationships within the organization
• Highly accurate, organized and detail‑oriented
• Excellent customer service skills
• Exceptional oral and written communication skills
• Excellent technical writing and documentation skills
• Above‑average analytical and deductive reasoning skills
• Ability to learn new technologies quickly and easily
• Work efficiently and reliably in unsupervised and varying environments
• Maintain calm and professional composure in stressful environments
• Demonstrated track record of offering excellent customer service over the phone
• Significant working knowledge of all Microsoft operating systems
• Willingness to travel to on‑site locations to support client desktop needs
• Strong working knowledge of Microsoft Office suite components
• Rapid diagnosis and resolution of PC and MAC issues
• Diagnose and resolve networking problems using industry‑standard tools and procedures
• Active Directory Management
• Azure / Active Directory Hybrid expertise
• Intune Windows 10 Management
• Intune MDM Management for iPads, iPhones and Android devices
• Microsoft SCCM or MDT knowledge
• Group Policy Management
• Power Shell for Office 365 and Azure
• Prefer scripting skills including Power Shell and batch files
• Windows 11 installation, configuration and diagnostics
• Windows 11 image creation and deployment
• Preference for current Microsoft certifications
• High school diploma or equivalent
• Valid CA driver’s license
• Prefer a 4‑Year college degree (Bachelor’s or above) or equivalent experience
• 5+ years of highly relevant, extensive, hands‑on experience