Help Desk Support - Level 2; Carlsbad

Help Desk Support - Level 2 (Carlsbad) 12025

We are currently seeking a highly motivated, full time Help Desk Support Specialist-L2 to provide outstanding service to our San Diego County client base.

Under the direct supervision of the Technology Manager, the Help Desk Support Specialist-L2 will provide on-site technical support for Noesis clients. The Help Desk Support Specialist-L2 must be able to quickly and professionally identify, research, and resolve a wide range of issues relating to technology and computing systems. The Help Desk Support Specialist-L2 may serve as a “first point of contact” for end-user technical support needs.

This is a full-time position with a regular schedule of 40 hours per week. The Help Desk Support Specialist-L2 must embrace the entrepreneurial spirit of our small, growing organization and possess high levels of self-initiative, accountability, and flexibility, coupled with a professional and strong work ethic.

• Able to build and maintain supportive relationships within the organization
• Highly accurate, organized and detail-oriented
• Excellent customer service skills
• Exceptional oral and written communications skills
• Excellent technical writing and documentation skills
• Above-average analytical and deductive reasoning skills
• Ability to learn new technologies quickly and easily
• Work efficiently and reliably in unsupervised and varying environments
• Maintain calm and professional composure in stressful environments
• Demonstrated track record of offering excellent customer service over the phone
• Possess significant working knowledge of all of Microsoft's operating systems
• Willing to travel to on-site locations to support clients desktop needs
• Have a strong working knowledge of all of the components in Microsoft's Office suite
• Able to quickly and efficiently diagnose and resolve problems with both PC and MAC
• Able to diagnose and resolve networking problems using industry standard tools and procedures
• Active Directory Management
• Azure / Active Directory Hybrid
• Intune Windows 10 Management
• Intune MDM Management iPads / iPhones / Android
• Microsoft SCCM or MDT
• Group Policy Management
• Power Shell for Office 365 and Azure
• Prefer Scripting Skills including Power Shell and batch files
• Windows 11 Install / configure / diagnostics
• Windows 11 image creation and deployment
• Prefer one or more current Microsoft certifications
• Must have a High School diploma or equivalent
• Must have a valid CA Drivers License
• Prefer a 4-Year college degree (Bachelor’s or above) or equivalent experience
• 5+ years of highly relevant, extensive, hands-on experience

Some of our benefits include: fully paid medical and dental, matching 401K plan, and a generous Paid Time Off (PTO) plan up to four weeks commensurate with seniority. Noesis offers an annual training budget for employees who wish to further their education in Information Technology.