Associate Technical Product Manager, Integrations

Associate Technical Product Manager, Integrations

We are looking for an associate technical product manager who will own and deliver system integrations between the Airspace platform and our customers’ existing technology ecosystems. This role sits between what our customers need and what our platform delivers. You will work directly with customer technical teams to understand their systems, design the right integration approach, and guide our engineers through implementation.

• Work directly with customer technical teams to understand their systems, data flows, and integration requirements, then design the integration approach that connects their world to Airspace.
• Prototype integration concepts to validate approaches early, before committing engineering resources to full implementation.
• Evaluate new integration requests and provide technical recommendations. Not just can we do it but here’s how we should do it and why.
• Define data mapping, API contracts, EDI specifications, and webhook configurations that engineers can build against.

• Translate solution designs into clear technical specifications that engineering teams can execute against. You are the bridge between customer requirements and engineering implementation.
• Work alongside engineers during development to answer questions, resolve ambiguities, and ensure the implementation matches the designed solution.
• Review work‑in‑progress to catch issues early. You own the integrity of the solution from design through go‑live.
• Coordinate across internal teams (engineering, data science, operations) and external customer technical teams throughout delivery.

• Identify repeating integration patterns across customers and recommend platform investments: new public API endpoints, standardized data formats, self‑service documentation, and reusable integration templates.
• Contribute to an evolving integration playbook that captures proven approaches, lessons learned, and accelerators for future integrations.
• Help define what self‑service integration looks like for Airspace. What documentation, tools, and APIs would enable customers to connect their systems with minimal hands‑on support?
• Stay current on integration technologies and advocate for modern approaches that reduce implementation time and maintenance burden.

• Serve as the primary technical point of contact for active integrations. You’re the person customers call when they have questions about how the integration works.
• Communicate progress, technical decisions, and tradeoffs to internal stakeholders across product, engineering, operations, and customer success.
• Keep alignment between what customers expect and what we’re delivering. Proactively flag gaps, risks, or opportunities to expand scope.

• Own the integration validation process. Define test plans, coordinate UAT with customers, and ensure integrations work correctly before go‑live.
• Establish quality standards for integration deployments, including data validation, error handling, and performance benchmarks.
• Monitor integration health post‑deployment and drive resolution of data quality or connectivity issues.
• Create and maintain documentation for each integration: technical specifications, data mapping guides, operational runbooks, and troubleshooting procedures.

• 2+ years of experience designing and delivering system integrations in a SaaS, logistics technology, or enterprise software environment. You’ve owned the how, not just the timeline.
• Hands‑on experience with integration technologies: REST APIs, EDI, webhooks, data mapping, ETL processes. You don’t need to write production code, but you need to be able to read an API spec, sketch a data flow, and prototype a connection.
• Demonstrated ability to work directly with customer technical teams to understand their systems and design integration approaches. Not just gathering requirements, but co‑designing solutions.
• Strong technical communication skills. Comfortable whiteboarding with engineers, presenting to customers, and writing specs that both…