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CX Insights Architect — VoC & Journeys
Job in
Carlsbad, San Diego County, California, 92002, USA
Listed on 2026-08-06
Listing for:
FASHIONPHILE
Full Time
position Listed on 2026-08-06
Job specializations:
-
IT/Tech
Data Analyst
Job Description & How to Apply Below
FASHIONPHILE is seeking a CX Analyst to architect and lead the Voice of the Customer program. You will map key customer journeys, combine VoC signals with qualitative analysis, and translate insights into actionable recommendations for CX, Digital, Marketing, Retail, and Operations.
You will own CSAT and NPS measurement across major journey moments, review session replays, and produce monthly executive CX reports grounded in a consistent analytical framework.
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