Airport Services Supervisor - CLD

Airport Services Supervisor - CLD

Job Description:

Short Summary

As an Airport Services Supervisor at JSX, you will lead and inspire a frontline team to deliver a seamless, elevated Customer experience across every airport touchpoint. This role shapes how guests feel from arrival to boarding by setting service standards, coaching performance, and ensuring consistency, warmth, and operational excellence.

At JSX, were not just a lifestyle carrier were a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

As an Airport Services Supervisor, you are the guiding force behind a seamless, elevated Customer experience. Youll work alongside a passionate team of Airport Services Concierges (ASCs), ensuring every interaction whether in the lounge, in line, or on the way to the aircraft feels thoughtful, polished, and consistent. From prepping amenities and monitoring performance to leading with empathy and accountability, you help turn first-time flyers into loyal JSX fans.

Every day, you set the tone for the station ensuring your team has the tools, support, and energy to deliver remarkable service. As an Airport Services Supervisor youll:

• Lead and support your team of ASCsoffering coaching, guidance, and real-time feedback.
• Ensure the lounge and gate environments are impeccably clean, organized, and stocked with premium amenities.
• Coordinate with flight crews, mechanics, business partners, and FBOs to support smooth and timely operations.
• Maintain operational standards around safety, appearance, and performance holding yourself and your team accountable to the highest standards.
• Step in and serve alongside your team during high-volume or critical periods, embodying hands on leadership.
• Drive a culture of hospitality, ensuring Customers feel seen, supported, and celebrated from check-in to takeoff.

• Lead with Impact: Youll mentor a team that defines the guest experience and set the tone for every JSX departure.
• Elevate the
  
  Experience:
  
  From lounge vibes to on-time departures, you influence every touchpoint.
• Work in Sync: Youll partner with Flight Crews, Coordinators, and vendors to ensure a seamless operation.
• Grow in Leadership: With mentorship opportunities and exposure to high-level operations, this role sets you up for long-term success.

Were looking for someone who is:

• A Strong Leader: You inspire confidence, coach with kindness, and lead by example.
• Detail-Oriented: You see what others miss and ensure nothing falls through the cracks.
• Adaptable: You pivot with purpose adjusting to change while maintaining a high level of service.
• Collaborative: You work cross-functionally, bringing teams together to support a shared mission.
• Proactive: You dont wait for things to happenyou anticipate, solve, and improve.
• Customer-Focused: You go the extra mile to ensure every guest leaves with a smile.

• In accordance with federal regulations, this role is open only to U.S. citizens. All candidates must successfully complete the required federal background checks and eligibility screenings. Applicants who do not meet these requirements will not be eligible for employment.
• 2+ years of airport operations experience
• Ability to lift 75+ pounds
• High school diploma or GED
• Comfortable with intermittent physical activity, including bending, reaching, and standing for long periods
• Flexibility to work early mornings, late nights, weekends, and holidays

• Current and valid Drivers license required.

All Airport Services Crew members are certified as Ground Security Coordinators (GSCs), trained for Customer and baggage security screening, and are responsible for:

• Monitoring the operational environment and reporting safety risks in real time
• Ensuring compliance with updated policies, alerts, and regulatory guidance
• Maintaining personal readiness for safety-sensitive duties
• Participating in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines

• Health Benefits: New Crew members become eligible for coverage on the 1st of the month following the start date, with medical plans…