Sales Keyholder, PT at Under Armour Carlsbad, CA

Job Overview

Sales Keyholder, PT position at Under Armour, Carlsbad, CA. Salary range: $18.50 - $20.80 per hour. This role backs store leadership by overseeing sales and customer service, coaching teammates, and ensuring smooth daily operations.

• Provide excellent customer service.
• Lead a selling culture and enhance the customer experience.
• Recognize and reward performance.
• Coach, train, and support teammates.
• Manage loss prevention, safety, and audit expectations and results.
• Keep the store neat, clean, and well‑stocked.
• Open and close the store as required.
• Serve as the go‑to leader in the absence of the Assistant Store Manager.
• Support sales and retail/omni KPI target achievement as part of the store leadership team.
• Provide in‑depth information on technical product portfolio.
• Seek and offer solutions to athletes based on their requests.
• Utilize technology to support service and sales processes.
• Maintain and support store safety standards.
• Ensure audit compliance and shrink results meet loss‑prevention standards.
• Adhere to loss‑prevention policies and report unusual activity.
• Assume additional Keyholder, Stock responsibilities as needed.

• Minimum 1 year experience in a sports/apparel & footwear retail environment.
• At least 18 years old, high school diploma or equivalent.
• 1+ year of retail/customer service experience.
• Exposure to Keyholder responsibilities.
• Availability to work a flexible schedule, including evenings, weekends, holidays, and nights.
• Comfortable with technology (hand‑held, mobile devices).
• Strong communication skills.
• Basic people management skills.
• Proficient in computer use and technology.
• Ability to stand, walk, bend, and lift up to 25 lbs (12 kg) during shift.
• Physical ability to access all store areas.
• Fluent in local language; basic verbal English.
• Experience in a leadership position preferred.
• Knowledge of store operations, visual merchandising, stockroom, risk management & safety.
• Moderate knowledge of retail operations and ability to implement solutions.

• Generous teammate discount.
• Monthly bonus incentive pay eligibility.
• Special contests with opportunities to win merchandise and exclusive prizes.
• Work‑Life Assistance Program to support health, personal, family or work‑related challenges.
• High‑energy environment focused on teamwork.
• Opportunities for professional development and advancement.

Under Armour is an equal‑employment opportunity institution that is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates regardless of race, color, religion or belief, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, family or paternal status and any other characteristic protected by applicable law.

Reasonable accommodations are available for applicants with disabilities upon request.