Shipper​/Receiver (Sur La Table

With over 58 stores and the largest avocational cooking program in the US,
Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

The Shipper Receiver contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports the achievement of sales goals and store operations by organizing the stockroom to support efficient inventory practices, and ensuring it is maintained in a neat, clean, and organized manner in accordance with SLT policy. The Shipper Receiver reports to either a General Manager (GM) or Store Manager (SM).

• Models and holds employees accountable to customer service standards.
• Contributes to an environment where employees are informed and capable by supporting and/or delivering training for all employees.
• Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.
• Directs employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensures selling floor is adequately stocked according to visual standards.
• Provides coaching in the moment and performance feedback to employees and communicates performance issues directly to the GM or SM.
• Seeks opportunities to increase topline retail sales and directs employees to execute sales driving initiatives.
• Manages deliveries according to standard operating procedures (SOPs). Drives and manages inventory events. Controls shrink and retail supply expenses.
• Anticipates and solves problems by taking decisive action, follows up with the GM or SM.
• Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.
• Ensures the accuracy and integrity of employee information including, but not limited to, Time and Attendance records and personal data.
• Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy.
• Appropriately partners with the GM or SM, HQ Retail Operations, Human Resources and other departments as needed or necessary.
• Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office.
• Ensures the accuracy of all inventory management paperwork and audits for discrepancies.
• Executes reporting and data entry (MOS and RTV) per policy, in a timely and accurate manner and follows up to ensure completion.
• Packs and ships merchandise to ensure limited breakage, damage, loss or overweight for all shipments in a timely and accurate manner and in accordance with PCI standards.
• Verify ship and track (as requested) orders to customers and other Sur La Table locations in a timely and accurate manner.
• Additional responsibilities as assigned by GM or SM.
• Ability to communicate verbally and work cooperatively with employees and customers.
• Ability to remain in a stationary position for up to 3 hours at a time.
• Ability to move about the work place coaching and directing employees; selling to customers and retrieving merchandise from storage or sales floor.
• Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate, retrieve and replenish merchandise.
• Ability to work a varied schedule to observe employees and customers at different times of the day, week and year.
• Ability to ascend/descend ladders in order to retrieve and/or move merchandise.
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work.
• Regular and predictable attendance.
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• 1-2 years progressively responsible retail management experience.
• Previous retail stock experience, preferred.
• Familiar with POS Systems.
• Familiar with MS Office Suite (Outlook,…