Salesperson - JLR

Job Details

Location:

Carlsbad, CA 92008
Salary: $17.00 - $17.00 hourly

Sells/leases new and used vehicles at dealership gross profit, volume, and customer satisfaction standards.

• Sells and delivers a minimum number of vehicles per month.
• Writes complete sales orders and processes all paperwork in accordance with dealership policies.
• Utilizes dealership sales control and follow‑up systems.
• Participates in manufacturer and dealership training programs, achieving and maintaining certification levels as directed by management.
• Keeps up‑to‑date on new products and services within the industry.
• Maintains an owner follow‑up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains a prospect development system.
• Conducts business in an ethical and professional manner.
• Satisfies the transportation needs of vehicle purchasers.
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explains fully product performance, application, and benefits to prospects.
• Describes all optional equipment available for customer purchase.
• Offers test drives to all prospects and follows dealership procedure to obtain proper identification prior to test drive.
• Exhibits a high level of commitment to customer satisfaction.
• Knows, understands, and complies with the federal, state, and local laws which govern retail automobile sales; protects prospect and customer information and privacy.
• Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
• Keeps abreast of new products, features, accessories, and their benefits to customers.
• Knows and understands equity and values, and is able to explain depreciation to the customer.
• Ensures that the Sales Manager has an opportunity to meet each customer.
• Takes 100 percent of closed deals to the Finance Manager, along with properly completed paperwork (insurance information, trade title, etc.).
• Prepares sold vehicles for customer delivery prior to customer arrival.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
• Introduces customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• Follows up on all post‑delivery items and special requests to ensure that all customer expectations are met.
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.
• Attends sales meetings.
• Maintains a professional appearance.
• Assists in inventory maintenance tasks when needed (driving vehicles to prevent brake dust, moving vehicles from storage lots to the main lot, etc.).

• Education:
  
  No prior experience or training required; prior experience in sales preferred.
• Language & Communication:
  Ability to read, comprehend, and write simple correspondence; present information effectively to customers and staff.
• Mathematical:
  Basic arithmetic, calculation of discounts, commissions, and percentages.
• Reasoning:
  Ability to apply common sense to follow instructions, solve practical problems, and interpret written or diagrammatic instructions.
• Certificates & Licenses:
  Manufacturer training, state sales license, valid driver’s license; must be insurable by company standards.

• Frequent standing, walking, sitting, and use of hands to handle documents and equipment.
• Lifting and moving up to 10 pounds frequently, occasionally up to 50 pounds.
• Reaching, stretching, and climbing/balancing as required.
• Ability to talk and hear; ability to adapt vision to close, distance, peripheral, and depth requirements.

The role involves working near moving mechanical parts and outdoor weather conditions; occasional exposure to fumes or airborne particles; moderate noise levels.