Account Manager

Responsibilities

• Serve as the strategic point of contact and relationship owner for customers within our Core Market
• Establish, map, and maintain deep relationships with Executive Sponsors and Economic Buyers (e.g., VPs of Operations, CFOs, Owners) to ensure Raken aligns with their overarching business goals.
• Own and drive renewals, retention and adoption for assigned accounts
• Conduct regular business reviews and proactively engage with customers to identify and execute on opportunities that continually increase the value they get from Raken
• Increase customer product awareness by building credibility within each of your accounts, operating as a thought leader, and building and executing strategic account plans
• Be a problem solver - manage escalations with urgency and seek to solve customer issues in a thorough, outcome driven manner
• Identify at risk customers and deliver solutions to mitigate churn risk
• Be your customer’s champion, collaborating with Sales, Product and Onboarding teams to share feedback and ensure customer needs are heard

• 2-3 years in SaaS account management or client facing roles
• Demonstrated experience owning renewals and long term retention goals within assigned accounts
• Strong written and verbal communication skills - comfortable leading client facing meetings, strategy sessions, business reviews, renewal contract discussions and more
• Strong presentation skills, as well as ability to master technical workflows
• Curious problem solver, focused on identifying risk early and finding solutions that drive long term customer success
• Relationship builder - driven by the opportunity to proactively create and develop relationships within assigned accounts
• A strong desire to execute, drive impact and deliver measurable results
• Have a positive attitude, be a self starter and above all, a great teammate
• Spanish fluency is a bonus