Manager-Program Management

POSITION SUMMARY:

As the Manager of Account Manager at ADDMAN Polymer, you will be responsible for leading and developing account management team while overseeing a portfolio of key customer relationships across Commercial Space/Aerospace & Defense, medical, and high-end industrial markets. Your primary focus will be to drive revenue growth within existing accounts, expand strategic partnerships, and ensure a best-in-class customer experience.

In this role, you will direct and mentor a team of Account Managers, establishing account strategies, driving pipeline development, and ensuring consistent execution of commercial objectives. You will serve as the senior commercial leader for key accounts, working cross-functionally with Program Management, Engineering, and Operations to align customer needs with ADDMAN's capabilities and long-term growth strategy.

This position is subject to the International Traffic in Arms Regulations (ITAR) and requires U.S. person status.

ESSENTIAL JOB FUNCTIONS:

• Lead, coach, and develop a team of Account Managers, driving accountability, performance, and professional growth.
• Oversee and grow a portfolio of strategic customer accounts, serving as the senior commercial point of contact when needed.
• Drive revenue growth by identifying, developing, and closing opportunities to expand services, capabilities, and programs within existing accounts.
• Establish and execute account strategies, including revenue targets, pipeline development, and long-term growth plans.
• Build and maintain executive-level customer relationships to strengthen partnerships and increase share of wallet.
• Partner closely with Program Managers and internal teams to ensure successful program execution and high levels of customer satisfaction.
• Guide the development of proposals, pricing strategies, and commercial terms in collaboration with internal stakeholders.
• Monitor and report on sales performance, pipeline health, bookings, and key account metrics.
• Support complex contract negotiations, scope changes, and commercial escalations.
• Champion the voice of the customer internally, driving continuous improvement and alignment with market needs

SKILL REQUIREMENTS:

• Proven ability to lead and scale an account management or customer-facing sales team.
• Strong track record of growing existing accounts and driving revenue through relationship-based selling.
• Excellent leadership, coaching, and team development capabilities.
• Strong presence with the ability to influence both customers and internal stakeholders.
• Solid understanding of manufacturing processes, preferably additive manufacturing.
• Ability to translate customer needs into actionable business opportunities and solutions.
• Strong business acumen, including pricing strategy, margin management, and negotiation.
• Highly collaborative, with the ability to align cross-functional teams around customer and business objectives.
• Results-driven mindset with high levels of ownership, integrity, and accountability.

QUALIFICATIONS:

• Bachelor's degree in business, Engineering, or a related field preferred.
• 7 years of experience in account management, sales, or business development within manufacturing, aerospace, defense, or related industries.
• Minimum 5 prior experience leading or managing Account Managers or sales teams required.
• Demonstrated success in growing and retaining key customer accounts.
• Familiarity with AS9100 quality systems and ITAR compliance preferred.
• Proficiency in Microsoft Office Suite; experience with CRM systems preferred.

WORK ENVIRONMENT:

The role requires frequent interaction with manufacturing operations, where PPE such as safety glasses, hearing protection, and steel-toed shoes are required. Typical plant conditions with ambient temperature, standard lighting,…