GSOC Manager

What you'll do

You will lead Viasat’s 24/7 Global Security Operations Center driving rapid detection, triage, and response to global security events. You’ll coordinate physical security monitoring across worldwide facilities—including U.S. Government cleared sites—while leading all aspects of critical incident response with multi-functional partners.

Guide global travel risk management, executive security support, and overall organizational resilience efforts. In this role, you’ll ensure compliance across secured spaces, strengthen operational readiness, and improve the technologies and processes that power the GSOC.

• Lead and manage daily operations of the 24/7 Global Security Operations Center ensuring rapid detection, assessment, addressing blocking issues, and reaction to worldwide security incidents.
• Develop and maintain GSOC playbooks, SOPs, and procedures for handling blocking issues covering incident management, alarms, alerts, global threats, and executive protection support.
• Provide hands‑on leadership, coaching, and scheduling oversight for GSOC analysts and supervisors to maintain operational excellence.

• Supervise real‑time monitoring of physical security systems, alarms, access control events, CCTV, and environmental alerts across global facilities— including cleared U.S. Government sites.
• Direct triage, workflow management, and escalation during critical incidents such as natural disasters, protests, crime events, infrastructure disruptions, and workplace safety threats.
• Serve as a primary incident manager or escalation point during significant global events affecting operations.

• Coordinate cross‑functional response with HR, Legal, IT/Cyber, Facilities, Communications, Real Estate, and Business Continuity teams.
• Ensure clear, timely communication to leadership during major disruptions.
• Lead after‑action reviews and drive follow‑on remediation to strengthen resilience.

• Oversee global travel monitoring, threat assessments, trip tracking, and real‑time traveler support.
• Manage workflows for elevated‑risk trip approvals, pre‑travel briefings, and emergency traveler assistance.
• Coordinate with executive protection and HR for high‑visibility, high‑risk travelers.

• Manage real‑time threat monitoring and critical issue protocols for executive leadership and designated high‑profile personnel.
• Maintain visibility of executive staff and key personnel during domestic and international travel.
• Support residential alarm monitoring, intelligence collection, and emergency communications as needed.

• Ensure proper monitoring, alarm response, and documentation for all secured and U.S. Government cleared facilities.
• Maintain awareness of NISPOM‑related alarm requirements and partner with the Security Administration/FSO team to ensure compliance.
• Monitor contractor guard activity and site‑level security events in partnership with facilities and physical security leads.

• Oversee GSOC technologies including access control systems, video management systems, mass notification platforms, traveler tracking tools, and incident management software.
• Drive system integration, automation, and improvement initiatives.
• Utilize operational metrics and dashboards to inform leadership decisions and improve GSOC performance.

• Ensure GSOC compliance with internal policies, data privacy requirements, and relevant regulatory obligations.
• Develop team training programs on threat assessment, incident response, customer service, and alarm monitoring standards.

• 5+ years' experience in security operations, emergency response, intelligence analysis, or corporate physical security
• 2+ years' leadership experience within a GSOC, SOC, or emergency operations environment
• Demonstrated understanding of physical security systems, including alarms, access control, CCTV, and mass notification tools
• Demonstrated ability to manage critical incidents and make decisions effectively in…