Lead, Security Operations; CB

Lead, Security Operations

We offer a competitive benefits package!

GIA is the world’s foremost authority in gemology. GIA is a global organization with headquarters located in Carlsbad, CA. GIA in Carlsbad boasts a 17-acre ocean view campus that accommodates approximately 800 of its 3,400 total employees worldwide. It offers many competitive health and commuter benefits that promote the well‑being of its employees as well as that of the environment.

This position is located in Carlsbad, California at our corporate headquarters.

• Competitive medical, dental, vision and matching 401-K plans
• Paid vacation, sick and holidays, tuition assistance, commuter benefits

• On‑site cafe - affordable custom breakfast and lunch meals and Starbucks drinks!
• Economic friendly services - electric vehicle charging stations on‑site
• Ergonomic assessments offered on‑site and virtually

The Lead, Security Operations is responsible for overseeing daily physical security operations, ensuring the safety and security of personnel, students, visitors, and property. This role serves as the primary point of contact for on‑site security matters, provides leadership to security officers, and supports the implementation of security protocols and emergency response procedures.

• Lead and coordinate the daily activities of security officers, including scheduling, training, and performance oversight
• Oversee the Global Security Operations Center and execute the duties of a watch commander
• Patrol and monitor buildings and campus to ensure a secure environment
• Respond to alarms, incidents, and emergencies, providing direction and support to staff and coordinating with emergency services as needed
• Operate and oversee surveillance, access control, and intrusion detection systems
• Conduct inspections of buildings, equipment, and access points; identify and report irregularities or safety concerns
• Maintain detailed logs and reports of incidents, observations, and security activities
• Serve as a liaison between security personnel and management, students, vendors, and the public
• Assist in the development and enforcement of security policies, procedures, and standard operating protocols
• Support the administration of security badges and access credentials
• Provide on‑the‑job training and mentorship to new hires and contract security personnel
• Participate in the drafting of SOPs and Corrective Action Reports (CARs)
• Perform vehicle patrols of the campus, especially during inclement weather
• Administer first aid, CPR, and AED in emergency situations until professional medical help arrives
• Monitor and report irregularities such as fire hazards, leaking water pipes, and security doors left unlocked
• Record and maintain data such as property damage, unusual occurrences, and theft
• Perform other duties as assigned

• Strong knowledge of physical security operations and emergency response protocols
• Proficient in using basic computer applications (e.g., Workday, MS Office, Teams)
• Proficient in using security systems related to CCTV, access control and intrusion detection systems
• Excellent communication and interpersonal skills; able to lead and motivate a team
• Strong problem‑solving and decision‑making abilities
• Detail‑oriented with the ability to manage multiple tasks and priorities
• Demonstrated accountability and professionalism
• Ability to foster a respectful and inclusive environment
• Capable of drafting and reviewing operational documentation
• Responds to employee requests in a timely and courteous manner
• Skilled in de‑escalation techniques to manage and resolve conflicts calmly and effectively
• First‑aid, CPR and AED certified (or ability to be certified)
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Proven experience working in an organized, methodical, deadline‑oriented environment

• High School Diploma and 5‑6+ years of experience in security operations, or equivalent combination of education and experience
• Bachelor’s…