Senior Support Technician, Security

The Senior Support Technician, Security installs, configures, and maintains Taylor Made’s physical security technology — video management systems (VMS), CCTV camera networks, access control hardware, and the servers that run them. The role blends fieldwork (running cable, mounting cameras, racking equipment) with system administration (patching servers, managing storage, configuring software). This person keeps our people, facilities, and product secure, and keeps the systems that watch over them running around the clock.

• Set up, monitor, and maintain the enterprise VMS platform (e.g., Genetec, Milestone, or Avigilon)

• Manage camera licensing, user permissions, and recording/retention schedules

• Apply firmware and software updates; troubleshoot performance and connectivity issues

• Monitor storage utilization and archive policies across all sites

• Install and maintain video walls, alarm integrations, and video analytics (motion detection, line-crossing, license plate recognition)

• In partnership with supervisor, design camera layouts for new installations and renovations, balancing coverage, lighting, and privacy requirements

• Install, align, and calibrate IP and analog cameras

• Diagnose and repair image-quality issues, cable faults, and camera malfunctions

• Maintain an accurate camera inventory and site coverage maps

• Install and terminate structured cabling (Cat5e/6, fiber where required) for cameras, access control devices, and network equipment

• Maintain the physical and virtual servers hosting VMS, access control, and related security applications

• Perform OS patching, backups, and disaster-recovery testing for security infrastructure

• Monitor server health (storage, CPU, RAID status) and replace failing hardware

• Configure and maintain network settings relevant to security systems (VLANs, PoE budgets, firewall rules) in coordination with IT

• Program and maintain access control panels, credentials, and door schedules

• Troubleshoot reader, lock, and panel malfunctions

• Support badge issuance and deactivation processes

• Maintain as-built drawings, system diagrams, and device inventories

• Log maintenance activity, incidents, and system changes

• Ensure systems comply with company policy and applicable regulatory or insurance requirements

• Maintain positive relationships with integrators, manufacturers, and service vendors

• Scope and quote system expansions; support capital project planning

• Support Security Operations and site staff with day-to-day system needs

• Mount and configure cameras, NVRs/DVRs, PoE switches, access control panels, and door hardware (readers, strikes, maglocks)

• Rack and cable-manage servers and network equipment in data closets and server rooms

• Coordinate with electricians, IT, and general contractors on new construction and retrofit projects

• Familiarity with corporate policies and practices related to physical security, investigations, loss prevention, guard force operations and management.

• Ability to collaborate with cross-functional partners (i.e., IT, facilities, human resources, legal) to implement policy and procedures to protect corporate facilities.

• Ability to prioritize/execute tasks and provide deliverables in a timely and efficient manner.

• Understanding of electronic access control, alarm systems and lock hardware preferred.

• Experience with visitor management and guard tour applications preferred.

• Experience with Software House C-CURE 9000 (or comparable enterprise access control platforms such as Genetec Security Center Synergis, LenelS2 OnGuard, or Brivo) including system configuration, mobile credential integration, and troubleshooting.

• Knowledge of or experience with enterprise Video Management Systems (e.g., Genetec Security Center Omnicast, Milestone XProtect, or Avigilon Unity/Alta) and AI-driven video analytics preferred.

• Experience with Resolver, Ontic, or comparable cloud-based incident management and GRC platforms.

• Knowledge of data networking…