Technician - JLR

SUMMARY Functions as a skilled level technician who is able to perform diagnoses and repairs in all areas.

ESSENTIAL DUTIES Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.

Diagnoses cause of any malfunction and performs repair.

Communicates with parts department to obtain needed parts.

Saves and tags parts of the job if under warranty or if requested by the customer.

Examines assigned vehicle to determine if further safety or service work is required or recommended.

Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.

Properly documents all work performed and recommended on the repair order.

Road tests vehicles when required.

Participates in manufacturer and dealer training programs, achieving certification levels as directed by management

Communicates with customers when requested.

Keeps abreast of manufacturer technical bulletins.

Supervises work of any apprentice technicians as assigned.

Reports machinery defects or malfunctions to supervisor.

Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.

Keeps shop area neat and clean.

Maintains and is accountable for all dealership owned tools and manuals. Returns them to the proper place and in the same condition as they were received.

Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.

Operates all tools and equipment in a safe manner.

Reports any safety issues immediately to management.

Maintains professional appearance.

QUALIFICATION SA Technician must be able to diagnose vehicle issues and carry out maintenance and repairs as prescribed by the manufacturer’s repair instructions. Work must be completed in a timely manner without compromising accuracy and thoroughness. A technician must always look out for their own safety, the safety of fellow employees, and the safety of the customer’s vehicle. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE Jaguar Land Rover Level 2 Certificationor In process of obtaining Jaguar Land Rover Level 2 Certification and one year as an apprentice technician TECHNOLOGICAL APTITUDE General computer, email, and word processing skills

Proficiency in using several software and web-based systems, such as the Dealership’s Management System, the Manufacturer’s online service portals, and the dealership’s shop efficiency system.

Proficiency in using diagnostic systems, tools, and procedures as mandated by the Manufacturer and/or dealership

Proficiency in technological knowledge commensurate with a Jaguar Land Rover Level 2 certified technician

Ability to absorb, retain, and demonstrate vehicle technology information

Ability to become quickly proficient in using the basic features of the dealership’s telephone system (i.e. answering calls, transferring calls, putting calls on hold, etc.)LANGUAGE & COMMUNICATION SKILLSAbility to communicate courteously, professionally, and effectively in person, through email, and over the telephone.

Ability to effectively explain issues and repairs to both customers and internal dealership personnel.

Ability to write thorough, clear, and accurate notes of diagnosis, maintenance, and repair work Ability to accurately complete all required documentation, such as Certified Pre-Owned inspection checklists, multi-point inspections, and pre-delivery inspections.

Ability to write simple business correspondence

Ability to read, analyze, and interpret documents such asrepair orders complex technical procedure instructions technical bulletins general business communications safety rule straining materialCSI reports

Vehicle History reports

Warranty/Serv…