Repair Technician II, 1st shift

HME has been creating innovative products for the drive‑thru and pro‑audio industries since 1971. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions.

• Troubleshoots and processes equipment returned by customers for repair or exchange.
• Uses sound judgment and works with moderate supervision on routine tasks and semi‑detailed instructions on new assignments.
• Troubleshoots to PCA area or to component level to determine equipment failure and compares findings with customer complaints.
• Performs rework modifications, updates, and realignments to return equipment to working order.

• Validates and documents corrective actions taken to restore returned equipment to working order.
• Performs testing to ensure equipment functions according to specifications.
• Inspects finished products to verify conformance to industry and workmanship standards.
• Documents failure codes and repair information on company systems.

• Identifies problems with products and procedures and reports them to the Engineering Lead or Supervisor.
• Points out and communicates any service/reliability issues that arise.
• Documents known issues and works with assigned personnel to improve diagnostic and troubleshooting processes.

• Excellent soldering skills, capable of fine pitch removal and replacement of complex surface‑mount components.
• Good verbal and written communication skills.
• Ability to read and interpret manufacturing drawings and schematic diagrams.
• Ability to use common hand tools.
• Capable of operating required equipment.
• Ability to exercise good judgment.
• Good interpersonal skills.
• Ability to operate a personal computer.
• Minimum 2 years (4 years preferred) of electronic equipment diagnosis and repair or related field experience.
• Associate’s degree in Electronics Technology, a technical school certificate, or an equivalent combination of education and experience, including an understanding of basic electronics theory.

Pay Range: $20.43 /hr – $27.21 /hr. The benefits package includes tuition reimbursement, 3 weeks of paid vacation in the first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401(k) contributions.

The work environment described is representative of those that an employee would work within. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The job requires frequent contact outside the department or company and the noise level is usually quiet to moderate, with occasional loud noise. Employees may occasionally work near moving mechanical parts, high precarious places, and exposure to fumes, chemicals, or outdoor weather conditions.

The employee is regularly at risk of electric shock.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. While performing duties, the employee frequently uses hands to manipulate objects, speaks or hears, stands, walks, sits, works with computers and office equipment, machinery, or electrical tools, and reaches with hands and arms.

Occasionally, the employee is required to climb or balance, stoop, kneel, crouch, or crawl. The employee regularly lifts and moves up to 10 pounds, with occasional lifts up to 50 pounds with assistance. Reach overhead for objects may be required.