Workforce Development Career Coach

Compensation: $43,702 - $45,469

Employment Type:

Regular
Department:
Community Outreach, Operations Support
Grade: E01

This is a twelve‑month renewable position contingent upon funding, located at the America’s Jobs Center in Carlsbad, New Mexico. The Career Coach provides direct client services to participants enrolled in workforce programs administered through the Eastern Workforce Development Board, delivering case management, career counseling, and employment readiness services to assist individuals in achieving sustainable employment. The position works closely with employers, community partners, and One Stop staff to support participant success and address employment barriers, and reports directly to the Director of Workforce Development.

• Provide comprehensive case management for participants, including assessment, service planning, and follow‑up.
• Identify barriers to employment and connect participants to appropriate support services.
• Develop, implement, and monitor Employment Development Plans (EDPs).
• Track participant progress and update EDPs regularly (minimum every six months).
• Maintain accurate, complete, and timely participant records and documentation in required systems.
• Assist participants in overcoming barriers impacting employment, training, or retention.
• Serve as an advocate for participants as needed.

• Conduct individual and group vocational, occupational, and employment counseling.
• Provide guidance on career pathways, training opportunities, and employment options.
• Deliver core and intensive services to support participant self‑sufficiency.
• Support participants in developing skills necessary for long‑term employment success.

• Build and maintain working relationships with local employers to support job placement opportunities.
• Conduct regular employer outreach to identify workforce needs and promote program services.
• Collaborate with community agencies and partners to connect participants to resources.
• Collaborate with One Stop staff and partner organizations to support participant services.

• Plan, schedule, and deliver employment readiness workshops, including work readiness, resume and cover letter writing, interviewing skills, job search techniques, job retention and workplace success, coping with job loss and career transitions.
• Provide hands‑on assistance with job search and employment preparation.

• Coordinate with internal staff and external partners to support participant goals.
• Follow established processes and guidance provided by leadership and program staff.
• Cross‑train in other workforce programs to better serve participants.
• Support achievement of program performance outcomes through effective service delivery and participant engagement.

• Strong organizational, case management, and communication skills.
• Excellent oral and written communication skills.
• Strong interpersonal and relationship‑building abilities.
• Understanding of computer systems and office applications.
• Ability to work effectively with diverse populations.
• Ability to function effectively in a fast‑paced environment.

Requires up to weekly daytime travel within the Eastern Region, as well as occasional overnight travel for training and/or conferences.

Requires frequent and continuous sitting/moving about, continuous use of fine motor skills, and pushing and pulling of up to 20 lbs. Positions may require prolonged monitor viewing. Equipment used includes standard office equipment and a variety of computer hardware and software.

Must be available to work 40 hrs. per week with normal work hours from 8:00 am to 5:00 pm. Occasional evening and weekend hours may be required.

Perform other duties as assigned.

• Associate’s degree in education, human services, sociology, psychology, social work, guidance and counseling, or a related field, or equivalent combination of education and experience.
• Knowledge of…