Client Success Case Manager – Intellectual & Developmental Disabilities (IDD

Hiring Immediately | $23/hr Starting Pay | Non-Medical Case Management What This Role Is (And What It’s Not)

What it IS:
You are the main point of contact making sure our clients, their families, and their Service Coordinators feel taken care of and in the loop. You turn referrals into clear plans, match clients with the right Success Partners (our direct staff), keep services running smoothly, and step in early when something feels off.

What it is NOT:
This is not a medical, clinical, or hands‑on caregiving role. You will not provide personal care (toileting, bathing, feeding) or clinical treatment. Your work is communication, coordination, problem‑solving, and documentation that keeps everyone confident and happy with services.

• Calling new families to welcome them, explain next steps, and schedule in‑home assessments
• Meeting clients and families in their homes to learn about goals, routines, and support needs
• Writing clear assessment reports and recommendations for Regional Center Service Coordinators
• Recommending Success Partner matches based on gender, age, energy, and interests, then helping build a schedule that actually works for the family
• Pre‑framing first sessions so families know what to expect and feel comfortable
• Checking in during the first few weeks to see how the match feels and fix issues early
• Reviewing daily notes in Axis Care to make sure visits are documented and nothing important slips
• Coaching Success Partners on TRA standards for communication, culture, and documentation
• Hosting 30‑day, semi‑annual, annual, and some quarterly meetings with families and Service Coordinators
• Keeping simple, clear internal notes so anyone on the team can see where each case stands

• $23/hour starting pay with clear opportunities for growth, promotion, and bonuses
• Mileage reimbursement for approved travel
• Paid orientation & training on our tools and Regional Center processes
• Supportive, close‑knit team that actually talks and problem‑solves together
• Real chances to grow as we add more clients and expand programs
• Work that lets you build real relationships with clients, families, and staff

At The Remarkable Agency, the CSM’s main job is simple to say and hard to fake: keep clients and their families happy with services, while also keeping Service Coordinators confident that things are handled. You are the steady, organized person who knows what’s going on with each case, communicates early, and makes it easy for everyone to work with us. When something breaks, you don’t panic—you pick up the phone, talk it through, and fix it.

• You like being the 'go-to' person who families and staff trust
• You want a mix of field time (home visits, meetings) and focused desk time (calls, notes, reports)
• You appreciate clear systems, checklists, and expectations instead of chaos
• You enjoy helping direct support staff do their best work
• You want to see the direct impact of your effort in calmer families and smoother cases

• Have real experience supporting people with intellectual and developmental disabilities
• Are comfortable talking with families, Service Coordinators, and front‑line staff every day
• Can manage a busy to-do list without dropping details or needing constant reminders
• Like spotting patterns in attendance, notes, and feedback and acting before small issues become big ones
• Stay respectful and steady when people are stressed, frustrated, or confused
• Want to grow long‑term in IDD services, case management, or program leadership

• At least 2 years of experience working with people with intellectual and developmental disabilities (IDD) in a direct support, case management, or coordination role
• Strong written and verbal communication skills
• Comfortable using email, Google Workspace, and web‑based software (we use Axis Care)
• Reliable transportation for in‑home visits and community meetings within the service area
• Able to pass background check and other requirements tied to Regional Center work
• Legally authorized to work in the United States

• Ability to travel to client homes and community locations (driving required)
• Ability to sit for extended periods for documentation, calls, and virtual meetings
• Ability to stand, walk, and move around client homes (including stairs in some locations)
• Ability to carry typical work materials (laptop/tablet, bag, paperwork)

• Full-time role with a primarily daytime schedule
• Occasional early evening meetings to accommodate families or Service Coordinators
• Some flexibility based on client needs and caseload