Student Support Assistant

Required: High School diploma or GED certificate with three (3) years of professional experience related to the standard duties as outlined.

Equivalency: Completion of a post‑secondary degree or certificate may substitute for years of experience or any equivalent combination of education, training and/or experience as approved by the Human Resources Department.

FLSA Status: Non‑Exempt

Level: Seven (7)

Salary: $18.18 – $20.46 per hour DOE

Under direct supervision of the Director of Adult Education, the Student Support Assistant addresses barriers that prevent students from receiving the full benefit of their educational experience by providing case management, referrals, and direct and indirect services. This position is a cross‑trained position that will provide all stakeholders of the Workforce Department with one‑stop quality service, by sharing accurate information and knowledge in broad areas of courses, trainings, events, and community resources.

Responsibilities include coordinating training inquiries, maintaining accurate records, assisting with class logistics, and supporting overall department operations.

The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.

• Greet and assist visitors, directing them appropriately.
• Assist with registration, student success orientation, pre‑ and post‑testing, and student goal setting.
• Submit student referrals to community partners, assist students with goal setting, and conduct follow‑up surveys.
• Assist students with online services and processes.
• Implement a communication plan for contacting students via phone, email, and text.
• Familiarize self with community resources, individual tutoring services, and employment resources and talk regularly with students about these resources.
• Complete and maintain appropriate student registration, attendance, and assessment records, and ensure timely submission.
• Utilize ongoing assessment and counsel students about their progress.
• Develop a plan of educational support designed to achieve academic progress and retention for each student.
• Maintain professional and academic competencies and participate in professional development activities.
• Assist with campus and departmental events.
• Enter data into departmental forms and databases, ensuring accuracy and completeness.
• Operate standard office equipment, including copiers, computers, and phones.
• Draft, type, and format routine letters, reports, labels, and other documents from rough drafts or templates.
• Answer inquiries concerning the status of information requests; comply with policies concerning the various records maintained.
• Prepare or assist with the preparation of statistical and narrative reports.
• Requisition s supplies, printing, maintenance, and other services.
• Performs miscellaneous job‑related duties as assigned.

• Knowledge of supplies, equipment, and/or services ordering and inventory control.
• Records maintenance skills;
  Database management skills;
  Word processing and/or data entry skills;
  Organizing and coordinating skills; skills in reading, spelling, and simple arithmetic.
• Ability to exercise discretion and maintain confidentiality with sensitive information.
• Ability to communicate effectively, both orally and in writing.
• Ability to make administrative/procedural decisions and judgments.
• Ability to create, compose, and edit written materials.
• Ability to excel independently and in a team environment.
• Exceptional attention to detail, verbal communication, professional demeanor, time management, customer service, and collaboration skills.
• Experience working in a fast‑paced environment and the ability to respond to high‑pressure situations. Ability to thrive in an environment of hard work.
• Possess a willingness and ability to work with, support, and promote a diverse and inclusive campus community.
• Skill in establishing and…