Information Technology Specialist Doe

Overview

The Information Technology Specialist I will be responsible for Help Desk functions for computers, email, Internet access, applications, printers, copiers, scanning services, phones, audio/visual equipment, and other computer related hardware and software. Job will require troubleshooting and problem-solving techniques. Employee is responsible to maintain computers and peripheral equipment connected to Eddy County’s diverse network. Employee must keep confidential all secured and sensitive information revealed.

Employee must be trustworthy, self-motivated, have a keen attention to detail, and have good customer service skills.

• Provide Help Desk support for computers, email, Internet access, applications, printers, copiers, scanning services, phones, audio/visual equipment, and other computer-related hardware and software.
• Troubleshoot and resolve hardware, software, and network issues; assist users with technical problems and questions.
• Maintain computers and peripheral equipment connected to Eddy County’s network.
• Protect confidentiality of secured and sensitive information.
• Demonstrate trustworthy, self-motivated work ethic with attention to detail and strong customer service skills.

• High School Diploma or GED
• Two years of experience with computer systems troubleshooting
• Four years of experience with Windows platforms
• Must possess a valid NM driver’s license and be insurable, with no DWI convictions and no more than two moving violations in the past three years
• No illegal drug use within the past three years
• Ability to understand and communicate in English, verbally and in writing
• May be required to work irregular hours, respond to call-back requests, attend job-related meetings and training
• Perform all other duties as assigned

Starting Salary Range: $26.87 - $29.65