Branch Manager

Branch Manager

Full Time Management Carlsbad, NM, Carlsbad, NM, US

PRIMARY FUNCTION:

As the Branch Manager of National Tank & Equipment, you will be responsible for overseeing daily operations, managing a team, driving revenue, and ensuring high levels of customer service. You will be held accountable to meet and exceed all operational, safety, financial, and performance goals while fostering a positive culture and environment for your team.

PRIMARY DUTIES:

• Oversee daily operations of the branch including order fulfillment, dispatch, maintenance, and inventory control.
• Ensure all fleet meets company standards by maintaining condition and servicing to rent ready condition.
• Maintain accurate inventory levels that match market conditions and branch needs for rental fleet, ancillary equipment, and parts inventories.
• Hire, train and supervise branch staff including mechanics, drivers, yard techs, and sales coordinators.
• Provide leadership, mentoring, and support to all branch personnel fostering a high performing, productive and safe working environment.
• Conduct annual reviews and coaching sessions throughout the year to ensure all personnel maintain an understanding of their role and have a career plan.
• Drive rental and other revenues by developing relationships with existing and prospective clients ensuring the highest level of customer service and satisfaction.
• Assist customers with matching the necessary equipment with their specified application showing as the subject matter expert.
• Handle all customer service complaints and issues promptly and professionally.
• Manage and develop a deep understanding of P&L, budgeting, forecasting, and cost control.
• Ensure rental contracts, invoices, and other documentation are accurate and filed according to company standards.
• Monitor KPI’s and other data including utilization, ROI, rental rates, operating costs, and profitability.
• Promote and enforce a safety culture for all personnel at the branch.
• Ensure all necessary compliance with internal and external relevant regulations.
• Maintain all documentation needed such as safety inspections, driver logs, and equipment files.

QUALIFICATIONS

• Bachelor’s degree in business, finance, logistics, engineering, or related field.
• Experience in education.
• 3 to 5 years of managing a team in a service-related industry.
• Equipment rental experience preferred.
• Knowledge of operations and processes with a strong sales acumen.

SKILLS & COMPETENCIES

• Strong leadership and team management skills.
• Working knowledge of rotating, mechanical equipment.
• Solid understanding of the equipment rental industry.
• Excellent customer service and relationship management skills.
• Financial and P&L experience along with a strong sales acumen.
• Effective communication, problem-solving, and decision-making skills.
• Proficiency in Microsoft Office, ERP, and CRM systems.

WORKING CONDITIONS

• Office and field environment with visits to job sites and customer locations.
• Ability to work beyond standard times when necessary, including after hours for emergency response.
• Must be able to lift up to 50 lbs. and work in a variety of conditions.

National Tank & Equipment is an Equal Opportunity Company.